Dispatcher

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

At IAA, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity. Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.

Responsibilities

What do IAA Dispatchers Do?

• Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Recruit new towers to build tow networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Review driver records to ensure completeness & accuracy & take corrective action as needed
• Communicate driver problems or potential problems to the management team
• Establish and Maintain good, positive working relations with all tow drivers
• Other duties as assigned
  
  

Qualifications

What are the Requirements?

• HS Diploma is preferred, but equivalent work experience is great too!
• 2 year of related Tow Dispatch or transferrable experience
• Strong organizational skills & attention to detail
• Strong judgment & decision-making skills
• Positive, professional demeanor
• Excellent verbal communication skills
• Ability to function well as part of a team
• Comfortable with technology & proficient in MS Office
• While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
  
  

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

The expected compensation range for this role is anticipated to be between $19-21/hour. Pay is based on several factors including but not limited to education, work experience, certifications, geographical location, Etc.