What are the responsibilities and job description for the Shop Service Technician position at IES Infrastructure?

Job Summary :

We are seeking a skilled and motivated Shop Service Technician to join our team. This position will require you to perform a variety of tasks related to the disassembly, cleaning, inspection, assembly, testing, and mechanical repair of electrical apparatus. The ideal candidate will have a working knowledge of mechanical and / or electrical applications and be committed to maintaining high-quality standards in all tasks. This role involves the potential for overtime, weekend work, and travel to customer sites when necessary.

Key Duties & Responsibilities :

Disassembly & Cleaning : Perform disassembly and cleaning of electrical and mechanical components using established procedures.
Mechanical Inspection : Conduct detailed inspections of mechanical components to assess wear, damage, or potential failure.
Assembly : Reassemble components and systems according to manufacturer instructions and established procedures.
Testing : Test repaired and assembled units to ensure functionality and performance meet required standards.
Mechanical Repair : Troubleshoot and repair electrical and mechanical systems as required, utilizing established quality procedures.

Additional Responsibilities :

Provide training to new technicians under the guidance of a manager or supervisor.

Offer guidance and mentorship to less experienced technicians to ensure quality and process adherence.

Ensure compliance with all safety procedures and maintain a clean and orderly work environment.

Initiate and document nonconformance in material or process when necessary.

Represent the company professionally when interacting with customers, vendors, and service providers.

Report customer complaints to the quality department and work towards immediate resolution.

Advocate for continuous improvement in processes and efficiency, including suggesting procedural enhancements.

Assist with special projects as assigned by the Operations Manager, which may evolve into primary responsibilities.

Specific Qualifications

Job Requirements :

Experience : At least one year of experience in mechanical and / or electrical repair and service.

Education : High school diploma or equivalent. Additional vocational or technical training in related fields is preferred.

Skills :

Strong understanding of mechanical and electrical systems.

Ability to use hand tools, power tools, and diagnostic equipment.

Basic computer literacy for reporting and documentation.

Strong attention to detail and organizational skills.

Ability to work well in a team-oriented environment.

Ability to work overtime and weekends when required to meet company and customer demands.

Desired Attributes :

Professionalism : Maintain a high level of professionalism when interacting with customers, vendors, and other team members.

Problem-Solving : Strong troubleshooting and problem-solving abilities.

Continuous Improvement : A proactive approach to improving procedures, efficiency, and quality.

Adaptability : Ability to adapt to changing workloads, special projects, and customer demands.

Measures of Success :

Production efficiency with low rework or warranty costs.

High levels of customer satisfaction and meeting / exceeding customer expectations.

Successful completion of tasks on time and within estimated hours.

Work Environment & Physical Requirements :

Ability to work in a fast-paced environment and meet deadlines.

Potential for overtime and weekend work.

Ability to travel to customer sites as needed.

If you are a dedicated, detail-oriented individual with a passion for mechanical and electrical repair, and the drive to work in a dynamic and team-oriented environment, we encourage you to apply for this position.

Company Overview

Why IES Infrastructure?

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

Health & dental insurance

Group life & accidental death & dismemberment insurance

Supplemental life insurance

Voluntary accident insurance

Company Paid Disability insurance (short and long-term)

Vacation and holidays

401k

Company Culture

Commitment to Excellence – Consistently exceeds expectations.

Honesty and Integrity – Strive to do what is right and do what we say we will do.

Safety – Create a safe working environment in all operating locations.

Respect -Honor the rights of all involved.

Communication – Communicate clearly and directly with all involved.

Employee Satisfaction – Create employee opportunities for growth and development.

Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.

Resiliency – No obstacle will stop us from accomplishing our goals.

Teamwork – Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime / weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug / alcohol screening and must have a clean driving record.

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