What are the responsibilities and job description for the HVAC Warranty Tech position at IES Residential, Inc.?
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. We employ over 9,400 employees at over 131 domestic locations across the United States.
IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world.
We make homes come to life.
The HVAC Warranty Technician plays a vital role in ensuring customer satisfaction and maintaining the quality of HVAC systems installed in newly constructed homes. This role involves addressing HVAC system issues under warranty, diagnosing and repairing malfunctions, performing routine maintenance, and ensuring that systems operate efficiently. The HVAC Warranty Technician works closely with homeowners, contractors, and the construction team to address concerns promptly and professionally, ensuring all work meets company standards and warranty specifications.
Key Responsibilities:
Warranty Service and Repairs:
Respond promptly to HVAC warranty service requests from homeowners or contractors.
Diagnose and troubleshoot HVAC system malfunctions and perform necessary repairs under warranty terms.
Replace defective components and ensure systems are functioning to the required standards.
Review warranty agreements to confirm coverage and ensure compliance with terms.
Maintenance and Inspections:
Perform preventive maintenance and system checks on HVAC units within the warranty period.
Conduct routine inspections to identify potential issues before they become major problems.
Ensure all systems meet efficiency and performance standards outlined in the warranty.
Customer Interaction:
Communicate effectively with homeowners to schedule service visits, explain issues, and advise on necessary repairs.
Provide clear and concise explanations of repairs or maintenance actions to homeowners, answering any questions about HVAC systems.
Maintain a high level of professionalism while ensuring customer satisfaction during warranty visits.
Documentation and Reporting:
Maintain accurate records of all service calls, repairs, and warranty claims.
Update and track service and repair history for each HVAC system.
Complete warranty claim forms and documentation for parts replacement or repairs, submitting to the warranty department or manufacturer as required.
Collaboration with Construction and Project Teams:
Work closely with construction project managers and contractors to address HVAC system concerns during the warranty phase.
Collaborate with the construction team to ensure that HVAC systems were properly installed and meet warranty requirements.
Parts Management and Inventory:
Track and manage inventory for commonly needed warranty parts.
Ensure parts are available and order replacement components as needed, ensuring timely repairs.
Problem Solving and Troubleshooting:
Identify and resolve issues with HVAC systems quickly and efficiently to minimize homeowner disruption.
Stay up-to-date on HVAC technology, common issues, and manufacturer recommendations to provide accurate solutions.
Compliance and Safety:
Ensure all work complies with local codes, regulations, and safety standards.
Adhere to company safety protocols when working on HVAC systems and interacting with homeowners.
Minimum Education
High School
Minimum Years of Experience
0-2
Specific Qualifications
Experience: Minimum of 2 years of experience in HVAC service and repairs, with experience in new home construction or residential HVAC systems preferred.
Technical Skills: Strong knowledge of HVAC systems, troubleshooting, diagnostics, and repairs for residential HVAC equipment.
Customer Service: Excellent interpersonal and communication skills with a focus on customer service and satisfaction.
Problem Solving: Strong analytical skills to identify, troubleshoot, and resolve HVAC issues efficiently.
Organization: Ability to manage service calls, track warranty claims, and maintain detailed records.
Physical Requirements: Ability to lift and carry heavy equipment, work in tight spaces, and perform tasks that require physical exertion. Must be able to work in a variety of weather conditions and environments.
Computer Skills: Proficient in using basic computer software for documenting service calls, warranty claims, and inventory management.
License Required
No
Job Locations
US-TX-Grapevine
Company Overview
IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Safety is Priority One – and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
EEO Statement
NOTE TO ALL AGENCIES: IES does not utilize external staffing/recruiting agencies. This decision reflects our strategic objectives and emphasizes our internal talent acquisition approach.
Unsolicited resumes and agency outreach to hiring managers, HR or staff may jeopardize future business opportunities and candidates will be deemed as individual (direct) applicants and no fees will be paid.
Thank you for your understanding and cooperation.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify
E-Verify Information
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