What are the responsibilities and job description for the Solar Service Adviser / Warehouse position at IES Residential, Inc.?
General Job Description:
This position is responsible for consulting with existing IES customers through phone and email regarding their Solar panel and/or Battery and/ or Generator system needs. Documenting current and updated status through Zoho Desk ticketing system and remote diagnostics.
Other duties will include-Warehouse
Position is in office setting located in Converse, Texas
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
EEO & Affirmative Action
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES Participates in E-Verify
E-Verify Information
English/Spanish
Right to Work
Solar Service Adviser / Warehouse
This position is responsible for consulting with existing IES customers through phone and email regarding their Solar panel and/or Battery and/ or Generator system needs. Documenting current and updated status through Zoho Desk ticketing system and remote diagnostics.
Some of the requests include, but not limited to: General Questions, System performance, system maintenance and/or field repair services needed. Ensuring customer satisfaction throughout the service lifecycle, while possessing basic knowledge of Solar/Battery/ Generator Products (desired-but can be taught) and industry best practices.
Basic Responsibilities
Consult with customer to determine service issue.- Document through ticketing system with routine updates, as needed
- Technical Expertise: - knowledge of Solar equipment, such as: Enphase, SolarEdge; Generator and Battery systems - not required, but desirable
- Scheduling and Coordination: schedule with client and service technician.
- Billing and Invoicing related to completed services.
- Warranty Documentation for Manufacturing, Return Material Authorization
Other duties will include-Warehouse
- Pull equipment required to complete service and installation
- Forklift experience or willing to learn how to use a forklift.
- Assist with inventory management, monthly count.
Position is in office setting located in Converse, Texas
Monday- Friday, hours 7 am- 3:45 pm
- Prompt or early arrival a must
- Reliable transportation
- Computer skill
- Good communication skills
- Time management
- Organization skill-a must
- And a willingness to learn!
- Construction experience
- Must care about people
- Willingness to learn
- Positive attitude
- Strong work ethic
- Make progress at an acceptable rate
- Must be able to pass a background check and drug screen
- Valid Driver's license preferred
- Have Integrity
- Strong communication
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify
E-Verify Information
English/Spanish
Right to Work
English
Spanish
