Regional Partner Development Lead - North America

Company Description

IFS is a billion-dollar revenue company with 6000 employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The main goal of a Regional Partner Development Lead is to ensure that partners and their partner managers have the necessary knowledge, resources, support, and guidance to achieve their business objectives. To provide operational support to implement and streamline processes, and to contribute to the overall success of the partner organization.

• Act as the main Partner Excellence point of contact for partners and partner managers in the North American region.
• Work closely with the global acquisition lead, regional partner lead and the local partner teams to assist in identifying and recruiting net new partners to the IFS ecosystem.
• Coordinate and oversee the operational onboarding of new partners, ensuring they have access to the resources, systems, and information they need.
• Identify regional operational trends, implement one to one, or one to many solutions to unlock productivity through improved processes, systems and ways of working that align with the Partner GTM strategy.
• Provide support and training to partners and partner managers to ensure that partner and partner managers are properly trained and familiar with processes and best practices. This may involve delivering training sessions and creating educational materials to provide self-help resources.
• Assist the partner sales team during the entire sales cycle, including partner lead registration/distribution and opportunity tracking.
• Create and deliver regular reports, dashboards, and presentations on partner operations performance to stakeholders and senior management.
• Monitor and analyze partner data and metrics to provide insights and recommendations for improving partner processes.
• Collaborate with cross-functional teams, such as sales and marketing to align efforts and deliver value to partners and partner managers.
• Assist and manage 3rd line support issues.

Qualifications

• Experience working in an international and matrix organization.
• A true team-player focusing on creating long term value for the team.
• Understanding of enterprise IT systems.
• Experience with Partner Relationship Management.
• Experience in working with CRM solutions.
• Experience in sales-related processes is an advantage.
• Excellent verbal and written communication skills in English.
• Work ethic based on a strong desire to fulfill expectations.
• Demonstrated ability to meet deadlines and deliver results with high quality.
• High proficiency in Microsoft Office.

What We’re Offering

• Salary Range: $90,000 - $100,000 plus 10% bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer