Senior Customer Success Manager - Partners

Company Description

IFS is a billion-dollar revenue company with 7000 employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Partner Success Manager will work with a set of IFS’s Partners -- championing our ‘Partner First’ strategy -- and is responsible for Success Delivery to the Partner through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior relationships. The prevailing business priority is the Partners' successful competence in the delivery and enablement of IFS at our mutual customers.  The Success Manager is front-and-center with our partners, understanding their desired outcomes, driving satisfaction and loyalty through a strong relationship, de-risking Partner engagements, and ultimately empowering our Partners to help them achieve world-class delivery and outstanding experiences with our mutual customers.

What We Offer

• Salary Range:  $120,000-$130,000 plus 15% bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Qualifications

• Delivery project experience in customer-facing roles (IFS preferred)
• Industry depth and experience in working with IFS's Partners 
• Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
• Strong acumen on delivery methodology and delivery service offerings
• Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
• Highlighting and actioning delivery-related risk at IFS’s end-customers for Partner-led delivery
• Ability to lead through influence and trust both internally within IFS and externally with Partners
• Knowledge of the Business Value Assessment (BVA) tools and overall process.
• Ability to develop Value Metrics and measure the outcome of the Success program with the Partner  
• Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
• Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
• Driven to secure IFS references and regular reporting through the VOC process.
• Communication and collaboration with Sales on any potential upsell opportunities.
• Communication with Global Delivery SLT on any potential escalations needed.  
• Fluency in English and local language (verbal and written).
• Ability to navigate within other IFS departments such as Support, R&D, and Sales.
• Passion for creating strong and trusted relationships, with a focus satisfaction and exceeding expectations.
• Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
• Active listening, strong interpersonal communications, and relationship building.
• Excellent communication and relationship management skills.
• Experience in building, maintaining, and evolving relationships with executives.
• Domain knowledge of IFS Applications.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer