What are the responsibilities and job description for the Digital Member Center Agent I position at Ignite Credit Union?
Description
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Allegan Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
Benefits Offered:
- Bi-weekly 401(k) Match and Profit Sharing
- Education reimbursement
- Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
- Full Medical, Dental, Vision, and Prescription Insurance coverage
- Health Savings Account with bi-weekly Employer Contributions
- Employer Paid Life Insurance
- Employer Paid Short and Long Term Disability coverage
- Pet Insurance
- Health Advocacy Support
- Generous Paid Time Off
- 12 Paid Holidays
- Employee Assistance Programs
- Monthly commissions and incentives
- Employee Appreciation Events
- Community Volunteering Opportunities
- Performance and Discretionary Bonuses
- Employee Discount Program for travel, shopping, restaurants, etc.
and more...
Requirements
The Digital Member Center Agent assists members and potential members with transactional requests, resolvs problems, and offers products and services that meet the stated or unstated needs of the member or potential member. The Digital Member Center Agent discusses services and products via phone, email, video, and other digital channels, with the purpose is enhance the digital adoption by members and key performance indicators. The Digital Member Center Agent is expected to provide exceptional member service, meeting or exceeding key performance indicators set forth by management.
- Provide service to members and potential members through digital channels. Processing day-today transactions. Answer questions about products and services and resolve issues that are within their ability and authority. Escalating calls only when necessary to a supervisor, while adhering to a one-stop resolution model. Troubleshoot card and bill payment issues.
- Identify cross-sell opportunities to offer products and services that meet member and potential member needs, to support Credit Union growth and sustainability. Assist with mailing member communication such as Birthday and New loan letters, welcome packets, and the like.
- Expected to always safeguard member information with the highest level of confidentiality and verification. Referring members to proper service areas if not within the realm of the Digital Member Center. Staying current on fraud and scams, to protect and prevent members from falling victim.
At Allegan Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
Allegan Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.
Salary : $17 - $19
