Retail Account Manager

SUMMARY: The Retail Account Manager will focus on managing and growing their retail network by building relationships within all levels of management, within specific retailers. A good understanding of warehouse operations with current and future opportunities around platform solutions (growth), platform flow and eventual retrieval is critical. Focus will be on growth, profit improvement and pallet flow through efficiency throughout the network. Overall understanding of Supply Chain is essential.

DUTIES AND RESPONSIBILITIES:

Build Multi Level Relationships within Retailers

Understand hierarchy of management within each assigned retail account.

Build relationships at all levels (DC, Divisional, etc)

Understand Third Party management of locations and build appropriate relationships.

Existing process around locations and future opportunities.

Document/Understand Pallet flow and eventual retrieval.

Reduce/Eliminate Reuse – Identify/address.

Present metrics to key contacts on a quarterly basis focusing on process improvement opportunities.

Be creative in problem solving.

Sell in the iDepot program to non-participating Retailers/locations.

Account Manager may have some accounts assigned in a support capacity.

iDepot Operations

Contact/communication around process and reinforce guidelines.

Identify operational improvements that may decrease dwell.

Review and identify areas to improve KPI Measures (flow through, iDepot issue percentages, iDepot percentages, etc). Drive key metric improvement.

Reduce/Eliminate Reuse – Identify / address.

Possible Backhaul opportunities.

Non iDepot Operations

Identify iDepot opportunities.

Understand platform solution process and identify areas for reducing costs.

Identify operational improvements that may decrease dwell.

Review and identify areas to improve KPI Measures (Dwell, Payments, Invoice, etc)

Build/Improve relationships with 3rd party vendors.

General:

Overall knowledge of pallet industry.

Basic SOP of pallet movements within MFG/Retailer environments.

Audits

Prepare locations for Audits/Platform Accuracy visit.

Manage locations/teams in executing.

QUALIFICATIONS:

Bachelor’s degree (B.A.) or equivalent.

Two to four years account management experience or equivalent.

Excellent written and verbal communication skills.

Demonstrated ability to create and make successful presentations to individuals and/or groups at all levels of an organization.

Ability to work independently and as a member of a teams.

Commitment to excellence and high standards.

Ability to work with all levels of management.

Strong organizational, problem-solving, and analytical skills.

Good judgment with the ability to make timely and sound decisions.

Creative, flexible, and innovative team player.

Proven ability to handle multiple projects and meet deadlines.

Strong interpersonal skills.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Proficient on Microsoft Office applications and CRM platform(s)

COMPETENCIES:

Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Management Skills--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity--Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments