What are the responsibilities and job description for the Manager, Network I position at IGT?
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
The Manager, Network I will play a critical leadership role in ensuring the reliability and performance of IGT’s Wide Area Progressive (WAP) gaming systems across multiple jurisdictions. This position leads the Wide Area Progressives (WAP) Engineering Support team, overseeing the successful execution of initiatives and ensuring overall operational excellence. It is responsible for the full lifecycle of WAP operations, including the installation, maintenance, upgrades, and troubleshooting of networked gaming systems. Acting as a bridge between engineering, operations, and regulatory teams, the WAP Network Manager ensures seamless system functionality by coordinating cross-functional efforts, responding to technical escalations, and driving process improvements. With a focus on compliance, risk mitigation, and operational efficiency, this role is instrumental in maintaining IGT’s high standards for secure, innovative, and high-performing gaming experiences.
- Lead the Wide Area Progressives (WAP) Engineering Support team, ensuring successful execution of initiatives and overall operational excellence.
- Oversee the maintenance and optimization of IGT gaming platforms, including MegaJackpots, Class II games, Wide Area Progressive systems, and Central Determination Systems.
- Oversee planning, testing, installation, and maintenance of equipment, network systems, and software at IGT data centers and customer sites.
- Manage and respond to WAP equipment and connectivity issues as identified by the call center.
- Approve updates and modifications to the WAP system while overseeing SOX controls.
- Identify potential risks within technical and operational projects, develop mitigation strategies, and resolve challenges to maintain system integrity.
- Participate in project staffing estimates, monitor project status, and ensure the team has the right mix of skills and resources.
- Mentor and support Systems and Network Engineers and related personnel, conducting regular performance reviews and providing actionable development plans.
- Collaborate with managers and supervisors to align tactical procedures with operational goals and ensure cross-functional coordination.
- Engage with key stakeholders, including customers and vendors, participating in tactical negotiations and business discussions.
- Collaborate with customers to define requirements and specifications for assigned installations or service upgrades of IGT’s gaming systems, platforms, and software.
- Stay current with industry advancements, researching and evaluating new technologies for potential integration into IGT’s gaming systems and platforms.
Qualifications
- Bachelor’s degree in a technology-related field, computer science, or an equivalent combination of education and experience.
- 5-7 years of experience in the development, testing, installation, upgrading, and troubleshooting of complex software, hardware, and network systems.
- 1-2 years of lead or supervisory experience, with a proven ability to mentor teams, delegate tasks, and drive operational success.
- Proficiency in advanced networking, including configuration, management, and troubleshooting of network infrastructure and security protocols.
- Strong technical foundation across various disciplines or in-depth knowledge of essential components in Wide Area Progressive operations.
- Strong knowledge of gaming industry regulations, compliance standards, and IGT’s customer landscape.
- Proven ability to manage complex projects involving system installations, upgrades, and troubleshooting.
- Strong problem-solving skills, with the ability to develop and implement effective solutions.
- Experience working cross-functionally with engineering, operations, and compliance teams.
- Effective communication and stakeholder management skills.
- ITIL Foundation certification required.
- Proficiency with SAP, Salesforce, and Simplify.
- Must be eligible to obtain gaming licenses across multiple jurisdictions.
Preferred Qualifications
- Master’s degree in a technology-related field, computer science, or an equivalent combination of education and experience.
- 7 years of experience in the design, development, testing, installation, and troubleshooting of complex software/hardware systems and system upgrades.
- 3-5 years of lead or supervisory experience.
- In-depth knowledge of IGT’s organization, processes, workflows, systems, platforms, and infrastructure.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $76,179/yr - $180,000/yr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
Salary : $76,179 - $180,000
