Sr. Manager, Quality Assurance

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

IGT is seeking a dynamic and results-driven Quality Assurance Senior Manager to lead the development of world-class quality assurance teams and processes. This role is pivotal in driving continuous improvements across manufacturing operations by evaluating key quality indicators, ensuring adherence to stringent specifications, and championing high-performance standards. The ideal candidate will bring a proven track record of significant achievements, a relentless commitment to excellence, and the ability to inspire cross-functional collaboration to position IGT as a leader in the Lottery and Gaming industry.

• Direct and oversee Operations QA processes, including final product quality assurance, shipping compliance, and inspections in vault and print shop operations, to ensure total customer satisfaction.
• Lead a team of 27 employees across two shifts, focusing on engagement, professional development, budget planning, expense management, and salary administration.
• Collaborate with management and senior staff across departments to establish and enhance quality standards.
• Analyze and enhance manufacturing processes to ensure products consistently meet quality, integrity, functionality, and performance standards.
• Serve as the primary point of contact for escalating and resolving manufacturing quality issues.
• Guide the Business Analyst and Database Administrator in developing and delivering KPI reports and identifying quality improvement opportunities.
• Report regularly to leadership on quality assurance and operations, providing updates to external auditors and regulatory agencies when required.
• Facilitate clear and effective communication regarding product quality across teams, including engineering, game development, systems, operations, logistics, and sales.
• Implement and standardize inspection methods while leveraging innovative technologies to improve inspection accuracy and efficiency.
• Lead initiatives to uphold manufacturing quality, maintain high product standards, and optimize manufacturing yield.
• Manage and maintain JIRA projects, Tableau reporting systems, and custom automation applications to support business needs.
  
  

Qualifications

• Minimum of 8 years of experience in manufacturing, with a focus on quality assurance and process improvement.
• Bachelor’s degree in a quality-related field or equivalent professional experience.
• Proficient in using SAP, JIRA, and Microsoft Office applications, including Teams, Excel, Word, and Outlook.
• Highly detail-oriented, with a strong focus on accuracy and precision.
• Proven ability to effectively manage multiple priorities in a fast-paced environment.
• Adaptable and capable of reorganizing and rescheduling work on short notice to meet tight deadlines.
• Demonstrates a strong commitment to quality and continuous improvement.
• Thrives in a collaborative team environment, fostering effective communication and cooperation.
• Willing to travel to represent IGT in meetings with customers, Field Services, Sales, and Contract Manufacturers.
• Strong interpersonal skills with the ability to communicate effectively across all levels of the organization and with external manufacturing and supplier partners.
• Flexibility to work both day and swing shifts to learn workflows and build strong relationships with team members across shifts.
  
  

Preferred Qualifications

• Bachelor’s degree in Engineering or a related field such as industrial sciences, business, or a technical discipline.
• 10 years of relevant experience in manufacturing or quality assurance.
• 5 years of leadership experience in a senior quality supervisor, manager, or equivalent role.
  
  

Preferred Certifications

• LEAN Six Sigma certifications (Green Belt, Black Belt, or Master Black Belt).
• Applicable quality certifications, such as Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), or Certified Quality Auditor (CQA).
  
  

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $86,538/yr - $220,000/yr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .