What are the responsibilities and job description for the Marina Operations Administrator position at IGY Marinas?
Join Our Team at IGY Savannah Harbor Marina in Savannah, GA
IGY’s worldwide network of properties sets luxury standards for service and quality in nautical tourism. IGY has the only global portfolio of premium yachting destinations, serving over 10,000 annual customers at 23 marinas in 13 countries. IGY’s unprecedented collection of marinas spans the Americas, Europe, and Middle East serving a variety of vessel types, and is the home port for many of the world’s largest superyachts.
The Marina Operations Associate is a key member of the IGY Savannah Harbor Marina team, supporting both front-line guest services and operational functions to ensure smooth, efficient, and high-quality marina operations. This dynamic role involves administrative support, customer service, and coordination with all marina departments to maintain operational excellence and deliver exceptional experiences to marina guests.
Essential Duties and Responsibilities (other duties may be assigned):
- Provides service to marina guests that meet established quality standards for all marina related operations; ensures the recognized standards are maintained and that quality and delivery commitments are met.
- Makes and confirms reservations, verifies arrival and departure times and arranges for baggage handling and other services requested by guests; maintains records of slip availability.
- Manage and confirm reservations, maintain slip availability records, and arrange guest services such as baggage handling and transportation.
- Manages all guest financial transactions; verifies guest credit status and issues charge cards where applicable; posts charges such as moorage, power, water, food, liquor, or telephone to ledger; computes final bills and collects appropriate payments.
- Answers guest inquiries, provides information pertaining to restaurants, mechanics, travel, provisioning, florist, carpenters, medical, painting, entertainment, laundry services, safety inspections, varnishing, and legal services.
- Issues facility security ID and supports marina and facility security teams in their security related efforts; reports disturbances in marina office area to superiors and maintains general vigilance.
- Transmits and receives telephone messages, date stamps, sorts, and racks incoming mail and messages, and coordinates delivery of same.
- Makes restaurant, transportation, or entertainment reservations and tour arrangements at guests’ requests.
- Deposits guests’ valuables in marina safe.
- Maintains VHF radio and in-person communication with vessels, Marina staff and marina management.
- Any other duties as assigned by the immediate supervisor and Marina Manager
Qualifications/Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Proficiency in Microsoft Office
One to Two years in guest services, hospitality or administrative roles
Strong organizational skills, attention to detail and problem-solving abilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee may work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards. The employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and smell. The employee must regularly lift and /or move up to 100 pounds. Specific vision abilities required by this job include Ability to adjust focus.
If you are ready for a new challenge with IGY Marinas, then we would love to hear from you! Please submit your CV and cover letter and send to HumanResources@IGYMarinas.com.
