Regional Vice President of Operations, West Region

Provide overall leadership and vision for the L&L category in the market; (relevant to the brands in your portfolio) understanding what constitutes success for the category, relentlessly focusing on executing the priorities for the market aligned with the overall business agenda. The role provides a critical interphase between the General Manager and ownership to ensure that the hotel meet performance targets and needs of the owner are met. The RVP is the primary above property point of contact for the owner and is the first point of escalation of owner issues.

Your Day-to-Day

• Drive accountability for General Managers at the hotel level and Regional Directors of Operations at the area level to ensure they are actively involved and engaged and own the delivery of results in every aspect of the operation.
• Demonstrate an understanding of each brand, it’s brand standards, culture and hallmarks, recruiting and leading GM’s who are guest obsessed, performance builders, commercial entrepreneurs and powerful connectors and are focused on executing corporate programs, tools and systems to drive hotel revenues, quality and service levels and maximize hotel performance.
• Drive the operational excellence agenda including adoption of all IHG Winning Metrics tools and processes, optimizing hotel organization design/ headcount in partnership with HR, to improve commercial performance and guest experience. Drive a culture of learning into the hotels to better develop our GMs and their team to better support our team and develop our talent from inside.
• Lead GMs in creating an inclusive brand culture where every team member is valued and able to perform at their best through developing and implementing targeted hotel action plans and initiatives to improve Guest Heartbeat and Employee Engagement. Take time to attract and develop representative internal and external pipelines of L&L GM’s to meet future growth aspirations within the brand and wider L&L category.
• Drive and seek out opportunities to improve commercial and financial performance, whilst balancing risk. Implement L&L brand relevant strategies to maximize the performance and profitability of the hotels within the estate whilst maintaining brand standards and organizational values.
• Grow and manage trusted relationships with existing and new owners and key stakeholders in the market, demonstrating credibility through the successful operation of existing L&L properties enabling open and honest dialogue and the creation of opportunities for future hotel developments.
  
  

What We Need From You

• Bachelor’s degree in Hotel Administration or equivalent
• 10 years or more of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.
• Understanding of hotel operations, multi-unit leadership and owner economics
• Hotel operational experience: proven understanding of how to drive operational excellence.
• Experience of working in the Luxury & Lifestyle category
• Significant experience working with sophisticated / institutional owners.
• Leading and improving operational capabilities of a team
• Experience working in a Matrix organization across multiple stakeholders a plus.
• Multiyear experience working above property preferred.
• Excellent understanding of the L&L category, IHG brands and competition
• Strong operations knowledge of F&B a big plus
• Business smart, commercially savvy and a strategic thinker
• Strong leadership skills
• Track record of attracting, coaching and developing talent
• Powerful connectors and skilled communicators, builds trusting relationships.
• Ability to initiate and lead change.
• Ability to lead senior leaders.
• Ability to leverage a large matrixed organization
  
  

Location – Remote - Candidate must reside in the western United States or Atlanta, GA based, our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $100,00 to $270,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.