What are the responsibilities and job description for the Region Vice President of Operations position at Securitas?
JOB SUMMARY:
Reporting to the Regional President, this position is responsible for evaluation of and development of Area and Branch leadership in the area of client financial performance. Identifies and troubleshoots underperforming AVP’s and Branch Managers (BM’s). Develops, implements, and manages processes and tools that drive effective monitoring and accountability for client management teams. Manages onboarding and coaches new AVP’s and BM’s.
ESSENTIAL FUNCTIONS:
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Analyzes operational and financial indicators to continuously improve performance; assists in ensuring profitable operations by reviewing appropriate reports.
2. Audits client financial accounts. Monitors and analyzes the performance of programs, processes, and organizational units within the service delivery model.
3. Trouble shooting underperforming client accounts. Develops recommendations for improvement; and facilitates implementation within designated account(s).
4. Provides leadership and guidance in continuous quality improvement efforts; designs, implements, and manages change initiatives.
5. Maintains communication with region leadership to ensure that management priorities and concerns are properly incorporated and addressed.
6. Develops and manages account planning processes, tools, and templates; provides support and technical expertise to client leadership teams 2
7. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
8. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
Bachelor’s degree and 10 or more years of experience in a field related to the security industry and/or business management, and substantial, progressively responsible experience in the security industry, including supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Certified Protection Professional (CPP) designation or other professional designation highly desirable. Other certifications may be substituted for CPP on a case by case basis. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
- In depth knowledge of security operations.
- Success in business development and administration, and human resources management.
- Skill in performing financial analysis and promoting legal and ethical practices.
- Use of personal computer and spreadsheet software.
- Ability to think strategically, synthesize business/financial data and develop innovative solutions.
- Excellent planning, organizing and leadership skills.
- Excellent oral and written communications skills, including executive-level presentations.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to be an effective leader and member of project teams.
- Ability to facilitate progressive change.
- Ability to take initiative and achieve results.
Working Conditions and Physical/Mental Demands:
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
- Successful passage of background, reference, behavioral selection survey, and controlled substance tests.
- Required ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Regular use of vehicle required in the performance of duties.
- Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. • Close vision, distance vision, and ability to adjust focus.
- Frequent travel to client sites for oral presentations, group meetings, and site surveys.
- Directing, motivating, training, coaching, and disciplining staff in a positive manner.
- Reading and analyzing large volumes of reports and financial data, including computer usage.
- Responding on an on-call basis to emergencies and incidents at all hours.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
