What are the responsibilities and job description for the Closing Server position at IHOP?
Company Overview
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
Job Summary
Responsibilities
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
Job Summary
Responsibilities
- Develop and maintain professional functional working relationships with IHOP Team Members and guests.
- Execute the service standards per IHOP SOP to ensure a high‐quality guest experience.
- Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
- Communicate guest food orders and service requests in an accurate and timely manner.
- Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
- Comply with SOP methods in regard to guest checks and maintaining cash control.
- Stock and rotate all needed supplies in the service areas and dining room.
- Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation, and safety guidelines.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
Qualifications
- Prior experience as a server is a plus.
- Must showcase teamwork and communication skills.
- Must be able to handle money transactions responsibly.
- Must be able to multitask and act quickly.
- Must be flexible and ready to work in shifts.
- Must maintained an active WA food handler permit
- Must be a team player.
Benefits/Perks
- Flexible Hours
- Extensive Training
- Real Advancement Opportunities
Salary : $16
