Catering and Conference Service Manager

CATERING CONFERENCE SERVICE MANAGER

Pay for this role is $78,000/year bonus

Kimpton Hotel Monaco Seattle

1101 4^th Ave (Spring & 4th)

Benefits & Perks

• Free Parking
• $50 monthly cell phone reimbursement
• Free Dry Cleaning
• Hotel restaurant discounts in all of Kimpton IHG – worldwide!
• Paid Time Off – no waiting period
• Paid Holidays - no waiting period
• Paid parental & medical leave after 6 months of employment for exempt managers
• Affordable medical/dental/vision/HSA plans
• Basic Life Insurance (employer provided), Supplemental Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• Commuter Benefits

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

To ensure the success of Catering and Conference Groups, you’ll serve as the liaison between the hotel operating departments and the clients in addition to selling catering events. You’ll strive to achieve a balance between service and profitability. Through efficient management of the conference requirements, your goal is to capture the hotel’s fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees and other applicable fees. The design and management of conference logistics must include labor saving measures as applicable.

Some of your responsibilities include:

• Actively acquire new business and keep existing accounts thriving through strategic outreach, bold cold calls and smart prospecting. Prospecting and outside sales calls are essential to meet goals and budget.
• Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary.
• Effectively communicate and coordinate all aspects of catering and conference planning, including menu selling and all other details.
• Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the needs of the client.
• In coordination with the Group Coordinator, obtains Conference rooming lists, monitors cutoff dates, obtain rooming lists by the due date and in accordance with the sales contract.  
• Assist conference clients with off-premise (hotel) details as they may affect the hotel service.
• Obtain the appropriate approval of the Director of Sales for all purchases, rental or leasing of equipment or supportive requirements of conference groups prior to and in advance of the actual date of use.
• Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities.  
• Utilize the office file system, trace system and general office systems in accordance with the current policies and procedures.  
• Complete all special projects as assigned by the Director of Sales in a timely manner, while meeting the specified objectives of the assigned project.  
• Maximize the hotel’s revenue potential by assessing/monitoring room rental fees, phone charges, delivery/storage fees, service fees and other revenue generating factors in accordance with the sales contract and with regard to hotel policies.  
• Submit all conference menus, profiles, and event orders to the Director of Sales for review and signature prior to issuance.  
• Maintain flexible hours to accommodate customer needs due to the cyclical nature of the hospitality industry. Catering and Conference Services Managers may be required to work varying schedules to reflect the business needs of the hotel.
• Ensure that the experience of the client exceeds their expectations and those of attendees.  
• Attend networking events as a representative of the hotel and restaurant.
• Conduct site visits.

SPECIFIC EXPERIENCE WE’RE SEEKING:

• Prior experience in Catering Sales/Conference Management.
• Extensive knowledge of food and beverage etiquette, guest relations and service standards.
• Ability to read, write and speak English fluently to interact with clients.  
• Ability to analyze client needs and negotiate pricing and client requests.  
• Basic mathematical skills that may be required to complete reports.  
• Interpersonal skills to provide overall guest satisfaction.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. 

Be Yourself. Lead Yourself. Make it Count.

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Salary : $78,000