Catering + Conference Service Manager

Catering Conference Services Manager

Pay for this role is $80,000/year Bonus

Kimpton Hotel Monaco Seattle | 1101 4^th Ave (Spring & 4^th) | Downtown Seattle

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and created an environment where people could connect—from the heart. That was the goal then, and it's still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, and communities—and together, we make that happen. Every day, you can make a difference in your own unique way. And you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it still shines through.

It all flows from you. The lively, rebellious, genuine you—with your diverse background, talents, experiences, and plucky personality—is fully welcome and celebrated here. We know that when people can be themselves at work, they shine.

That's what we seek out and celebrate - people of all kinds who share a passion for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who light up when they make others’ lives better.

It adds up to a work environment that’s a little quirky, definitely exciting, proudly uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

As the Catering Conference Services Manager, you'll own the planning and execution of group events, ensuring both memorable guest experiences and maximized hotel revenue. You'll serve as the liaison between our clients and hotel departments, blending creativity, organization, and collaboration in everything you do. From corporate meetings to dazzling social events, you’ll help create moments that matter.

Key Responsibilities

• Cultivate strong relationships with clients through proactive communication and thoughtful planning
• Coordinate all aspects of events—from menu planning and room setups to AV, décor, and timelines
• Ensure accurate and timely creation of Banquet Event Orders, Group Profiles, and other essential documentation
• Partner closely with Sales, Culinary, Front Office, Housekeeping, and other departments to ensure seamless execution
• Maximize hotel revenue through strategic upselling and effective contract management (room rental, food & beverage, service charges, etc.)
• Manage guest room blocks, cutoff dates, and special arrangements in collaboration with the Sales Coordinator
• Represent the hotel at site visits, networking events, and client meetings
• Monitor and ensure quality service throughout the planning process and onsite execution
• Keep records, timelines, and tasks organized using established systems
• Stay flexible and responsive to the fast-paced nature of the hospitality industry—some evenings and weekends may be needed
• Participate in departmental initiatives and cross-functional projects as assigned

What You Bring

• Previous experience in catering sales or conference services in a hotel or event venue setting
• Excellent communication and relationship-building skills
• Strong attention to detail and organizational finesse
• A collaborative, can-do attitude and calm under pressure
• Knowledge of catering, AV, and event operations
• A passion for hospitality and creating memorable experiences
• Proficiency in Microsoft Office; experience with hotel systems like Delphi/Salesforce or Opera is a plus but will train
• Ability to work independently while also supporting a dynamic, guest-focused team
• A commitment to learning, growing, and showing up as your best self each day

Our Commitment to Diversity, Equity, and Inclusion

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience.

We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and sexes.

Be yourself. Lead yourself. Make it count.

Benefits Perks

We’re all about taking care of our people. Here’s just a taste of what you’ll enjoy:

• Free Parking
• $50 Monthly Cell Phone Reimbursement
• Free Dry Cleaning
• Hotel Restaurant Discounts across all Kimpton IHG properties worldwide
• Paid Time Off – vacation and sick time with rollover
• Paid Holidays (after 90 days)
• Paid Parental & Medical Leave (after 6 months for exempt managers)
• Affordable Medical, Dental, Vision & HSA Plans
• Employer-Paid Basic Life Insurance Supplemental Life options
• Short- & Long-Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• Commuter Benefits

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.