What are the responsibilities and job description for the Front Desk Agent position at Illiana Salon Inc.?
Reports To
General Manager
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is essential in creating a welcoming atmosphere and maintaining high standards of guest relations in our hospitality environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, handling reservations and payments accurately.
- Address guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle phone calls professionally, utilizing phone etiquette to assist guests with their needs.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
- Maintain knowledge of hotel management software and phone systems to assist guests effectively.
- Assist in resolving guest complaints or issues promptly, ensuring a high level of guest satisfaction.
Qualifications
- Previous experience in hospitality management or hotel management is preferred but not required.
- Strong customer service skills with an emphasis on guest relations.
- Excellent communication skills; multilingual abilities are a plus.
- Familiarity with night audit procedures is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Proficient in using phone systems and handling multiple tasks simultaneously in a fast-paced environment.
- A positive attitude, attention to detail, and the ability to work well under pressure are essential for success in this role.
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.50 per hour
Expected hours: 20 – 38 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Ability to Commute:
- Dowagiac, MI 49047 (Required)
Ability to Relocate:
- Dowagiac, MI 49047: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15