Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Apr 25, 2025

Location:

Springfield, IL, US, 62703

Job Requisition ID: 46801

Job Requisition ID: 46801

Posting Date: 04/25/2025

Closing Date: 05/08/2025

Agency: Department of Innovation and Technology

Class Title: INFORMATION SYSTEMS ANALYST I - 21165

Skill Option: Client Services - Information Technology

Bilingual Option: None

Salary: Anticipated Starting Salary $6,688, a month; Full Range $6,688 - $9,745 monthly

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Bargaining Unit Code: RC063

Merit Comp Code: None

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Analyst performing difficult and specialized service functions for the End User Computing (EUC) section serving assigned agencies. In this role you will diagnose and resolve computer system related problems including interfaces to active directory, network integrations, and software applications/products adapting complex processing to different system/program requirements. In addition, you will meet with users to determine user needs and objectives and serve a project coordinator on standard projects including small to medium sized computer hardware/software installations and deployments. This position also monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met and provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  
  

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT) performing difficult and specialized service functions for the End User Computing (EUC) section serving assigned agencies.
• Performs diagnosis and resolves computer system related problems including interfaces to Active Directory, network integrations, and software applications/products adapting complex processing to different system/program requirements:
• Meets with users to determine user needs and objectives:
• Serves as a project coordinator on standard projects including small to medium sized computer hardware/software installations and deployments:
• Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met:
• Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software, and peripherals.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
  
  

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires one (1) year of professional experience in Client Services or a related Information Technology field.
  
  

Specialized Skills

• Requires one (1) year of professional experience in providing technical support for end user hardware, software, or application systems, including use of troubleshooting tools and methodologies to diagnose and resolve issues efficiently.
• Requires one (1) year of professional experience working with Active Directory integration and Automated software deployment tools, such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch, to configure, deploy, and manage software installations efficiently.
• Requires one (1) year of professional experience in maintaining, troubleshooting, and supporting network-connected devices within a business infrastructure environment, ensuring optimal performance and connectivity.
• Requires one (1) year of professional experience working with Microsoft Windows operating systems and Microsoft Office client software products, including installation, configuration, and troubleshooting.
  
  

Preferred Qualifications (In Order Of Significance)

• One (1) year of professional experience in providing technical support for end user hardware, software, or application systems, including use of troubleshooting tools and methodologies to diagnose and resolve issues efficiently.
• One (1) year of professional experience working with Active Directory integration and Automated software deployment tools, such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch, to configure, deploy, and manage software installations efficiently.
• One (1) year of professional experience in maintaining, troubleshooting, and supporting network-connected devices within a business infrastructure environment, ensuring optimal performance and connectivity.
• One (1) year of professional experience working with Microsoft Windows operating systems and Microsoft Office client software products, including installation, configuration, and troubleshooting.
• One (1) year of professional experience in gathering user requirements, assessing technical needs, and developing tailored recommendations based on established hardware and software standards, including researching and implementing ADA-compliant technologies to support accessibility needs.
• One (1) year of professional experience in automated software deployment, IT ticketing systems, and coordinating small to medium-sized IT projects, including hardware/software installations, project scheduling, task assignment, and providing technical guidance to team members.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.
• Working knowledge of Mac Operating Systems configuration including setup, troubleshooting, and software management.
• Working knowledge of scripting languages for automation, configuration, and troubleshooting tasks.
  
  

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties including overnight stays.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.
  
  

Work Hours: Monday - Friday 8:30AM - 5:00PM

Work Location: 1035 Stevenson Dr Springfield, IL 62703-4259

Agency Contact: Tristan Molumby

Email: Tristan.J.Molumby@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The Main Form Of Communication Will Be Through Email. Please Check Your “junk Mail”, “spam”, Or “other” Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com
  
  

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Nearest Major Market: Springfield