GENERAL TAX SPECIALIST TRAINEE (REVENUE TAX SPECIALIST TRAINEE) UMP

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring General Tax Specialist Trainees (Revenue Tax Specialist Trainees) within the Federal State Exchange Unit in the Audit Bureau located in Springfield, IL. This position is responsible for responding to taxpayer inquiries, providing tax information and assistance to taxpayers, and researching taxpayer data. If you have self-motivation, with organized attention to detail, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage/concepts.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining processing in accordance with established rules, policies and procedures including, but not limited to, the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Contacts and/or initiates correspondence to taxpayers and/or service agencies advising of errors and necessary corrective action, requesting clarification tax reporting information, and providing information and assistance to Illinois and out-of-state taxpayers, their representatives, other IDOR personnel by telephone, personal contact and correspondence on all matters related tax processes.
• Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and/or their representatives.
• Receives basic technical training in specialized operations to enable the Trainee to assist group leaders and/or supervisors in priority situations.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.