What are the responsibilities and job description for the GENERAL TAX SPECIALIST TRAINEE (REVENUE TAX SPECIALIST TRAINEE) UMP position at State of Illinois?

Job Requisition ID : 44789

Closing Date / Time : 03 / 07 / 2025; 11 : 59pm

Agency : Department of Revenue

Class Title : REVENUE TAX SPECIALIST TRAINEE - 38575

Skill Option : UMP Certificate

Bilingual Option : None

Salary : $4,096-$5,464 / monthly (Anticipated Salary for Non-State $4,096)

Job Type : Salaried

Category : Full Time

County : Sangamon

Number of Vacancies : 17

Plan / BU : RC062

Please Note : The anticipated start date for this position is 6 / 2 / 2025

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 44789

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring General Tax Specialist Trainees (Revenue Tax Specialist Trainees) within the Federal State Exchange Unit in the Audit Bureau located in Springfield, IL. This position is responsible for responding to taxpayer inquiries, providing tax information and assistance to taxpayers, and researching taxpayer data. If you have self-motivation, with organized attention to detail, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage / concepts.

Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining processing in accordance with established rules, policies and procedures including, but not limited to, the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.

Contacts and / or initiates correspondence to taxpayers and / or service agencies advising of errors and necessary corrective action, requesting clarification tax reporting information, and providing information and assistance to Illinois and out-of-state taxpayers, their representatives, other IDOR personnel by telephone, personal contact and correspondence on all matters related tax processes.

Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and / or their representatives.

Receives basic technical training in specialized operations to enable the Trainee to assist group leaders and / or supervisors in priority situations.

Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

Requires the ability to successfully complete a tax compliance and fingerprint-based background check.

This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

Please Note : The anticipated start date for this position is 6 / 2 / 2025

Work Hours : 8 : 00am-4 : 30pm, Monday-Friday

Work Location : IL Department of Revenue

Audit

Springfield - 101 W Jefferson St

Agency Contact :

REV.PostingQuestions@Illinois.gov

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-7064

Posting Group : Legal, Audit & Compliance

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions . There are three categories of UMP titles : 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and / or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

We recommend a copy of your resume be included with the application.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

Tracking #s 36902-36918

Salary : $4,096 - $5,464

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GENERAL TAX SPECIALIST TRAINEE (REVENUE TAX SPECIALIST TRAINEE) UMP

What are the responsibilities and job description for the GENERAL TAX SPECIALIST TRAINEE (REVENUE TAX SPECIALIST TRAINEE) UMP position at State of Illinois?

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