What are the responsibilities and job description for the INFORMATION SERVICES SPECIALIST I (OPTION C Client Services) (UPWARD MOBILITY) position at illinois?
Agency : Department of Human Services
Opening Date: March 31, 2023
Closing Date/Time: 04/13/2023
Salary: Anticipated Salary: $4,738 - $6,964 per month
Job Type: Salaried Full Time
County: Morgan
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for any degrees earned and a copy of any applicable professional licenses is recommended and should be uploaded to the Additional Documents section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 10-45-20180
Position Overview
The Illinois School for the Visually Impaired is seeking to hire an Information Services Specialist to assist in providing technical on-site support to users of application software and equipment throughout the school. The position completes limited professional assignments which are subject to review by a higher-level professional; receives guidance from Central Office regarding more complex operational problems and application development; and works daily with assistive technology utilized by persons who are blind and visually impaired including JAWS, WindowEyes, ZoomText, DuxBury Braille translation and similar programs.
Job Responsibilities
- Assists in technical on-site support to users of application software and equipment throughout the school.
- Performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drives, memory installation and other hardware related tasks.
- Completes supervised assignments in application programming, typically restricted to the maintenance, modification, and redesign of one or more existing projects, including relational databases.
- Conducts small groups and one-on-one beginner level training to ISVI staff and students on basic Windows and personal computer (PC) skills, features, and uses of existing or new database projects and Personal Planning System software.
- Attends training sessions to learn about and maintain awareness of related products, vendors, and procedures used in the information technology field.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields OR satisfactory completion of an agency sponsored training program.
- Qualifying state employees in the Upward Mobility Program should follow the Upward Mobility Policy Guidelines when applying for this title.
Preferred Qualifications
- One (1) year of professional experience working with assistive technology utilized by persons who are blind and visually impaired including JAWS, WindowEyes, ZoomText, DuxBury Braille translation, and similar programs.
- Two (2) years of professional experience training people in beginning level computer use.
- One (1) year of professional experience completing assignments in application programming such as maintenance, modification, and redesign of one or more existing projects, including relational databases.
- One (1) year of professional experience working with staff or students who are visually impaired.
- One (1) year of professional experience working with Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
- One (1) year of professional experience working with hardware and software, languages, and procedures to provide assigned technical and analytical support services including programs utilized in educational settings including filtering software, educational, and textbook software.
Conditions of Employment
- Requires ability to pass the IDHS background check.
- Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law
Work Hours: 8:00 am - 4:30 pm Monday-Friday
Work Location: 658 E State St Jacksonville, IL 62650-2130
Division of Rehabilitation Services
Illinois School for the Visually Impaired
Support Services/Computer Services
Agency Contact: DHS.HiringUnit@Illinois.gov
Job Family: Technology; Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- 10 Weeks Paid Maternity/Paternity Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care
- Assistance Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link:
https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
Qualifying state employees in the Upward Mobility Program should follow the Upward Mobility Policy Guidelines when applying for this title.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
