INFORMATION SERVICES SPECIALIST I

Job Requisition ID : 44376Closing Date / Time : 02 / 13 / 2025 ​Agency : State Employee Retirement SystemTitle : Information Services Specialist I, Opt. S - Upward MobilityClass Title : INFORMATION SERV SPECIALIST I - 21161Skill Option : System Services - Information TechnologyBilingual Option : NoneSalary : $5,423.00 - $7,721.00 monthly / CBA language appliesJob Type : SalariedCategory : Full TimeCounty : SangamonNumber of Vacancies : 1Plan / BU : RC063This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Posting Identification Number 44376We invite qualified applicants to apply for the position of Information Services Specialist I in the Information Technology Division at State Retirement Systems (SRS). This position provides system and networking support for the Agency while focusing on customer service. It provides support by implementing and maintaining servers, switches, routers, firewalls, antivirus, multi-factor authentication and other utilities and protocols to complete the business functions at SRS. This position is an entry level position into the Information Technology field and will give the candidate the opportunity to learn and progress in the field of technology. The ideal candidate for this position can prioritize tasks and should be organized. They should also have excellent communication skills and be self-motivated. SRS is conveniently located on the west side of Springfield with free parking on-site.Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Essential FunctionsWorks with experienced systems analyst to complete the following : performs midrange server administration and systems maintenance; assists with server systems configurations and build; administers system security of Microsoft servers; assists in software distribution of Microsoft network using application software installation scripts, procedures, and programs; assists with building, testing, implementing, writing documentation, and performing maintenance of midrange Windows server hardware and software systems; implements required fixes to correct security problems defined through diagnostics; documents problems and corrective actions through Change Management systems; performs routine maintenance on server and networking hardware which includes checking for failed components.Works with a senior analyst in the build, configuration, testing, installation, documentation, and maintenance of midrange servers and backup / recovery systems. Assists to ensure the configurations comply with Agency security considerations, performance requirements, and established standards.Installs and configures new server hardware and network operating systems; assists with the maintenance of server operating system patches, security patches, and service packs; assists with providing support for server functions including configuration, installation and support of Windows Server, Windows Active Directory (AD), virtualized servers, network appliances, network router / switches, WiFi, DNS, DHCP, FTP, antivirus, multi-factor authentication, and other system utilities. Lifts and moves computers to new locations. Travels in the performance of duties. Serves on an on-call basis in emergency situations.Gains experience and knowledge by working on projects using various hardware / software which may include Windows Server Operating System, virtual server platform, routing and switching, MS Office 365, MS Visio, Windows PC Operating System, and Windows compatible PC's and laptops.Travels to attend formal training classes if not offered remotely provided by State of Illinois agencies or other private vendors as approved by the Division and Section management.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.Specialized SkillsRequires one (1) year of professional experience providing support for Windows Server Operating System.Requires one (1) year of professional experience supporting Windows desktop / laptop operating systems and desktop software such as Microsoft Office products.Minimum QualificationsRequires knowledge, skill, and mental development equivalent to completion of two years of college with course work in computer science or directly related fields; or satisfactory completion of an agency sponsored training program.Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.Preferred QualificationsPrefers one (1) year of professional experience providing support for Windows Server Operating System.Prefers one (1) year of professional experience supporting Windows desktop / laptop operating systems and desktop software such as Microsoft Office products.Employment ConditionsRequires the ability to work outside of normal hours to meet deadlines.Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.Requires ability to travel in the performance of duties, with overnight stays as appropriate.Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.Requires the ability to work with small objects such as small screws, memory chips, cable connections, etc.Work Hours : 8 : 00a.m. - 4 : 30p.m., Monday - Friday, in the office on a full-time basis, no remote work option.Work Location : Springfield - 2101 S Veterans PkwyAgency Contact : Jenny ReichartEmail : Jenny.Reichart@SRS.Illinois.gov​​​​​​​Phone # : (217) 785-6955Posting Group : Science, Technology, Engineering & MathematicsThis title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles : 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and / or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.This position DOES contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources : State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses : donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.comThe purpose of State Retirement Systems is to provide an orderly means whereby aged or disabled employees may be retired from active service, without prejudice or hardship, and to enable employees to accumulate reserves for themselves and their dependents for old age, disability, death and termination of employment, thus effecting economy and efficiency in the administration of the State Government.

Salary : $5,423 - $7,721