What are the responsibilities and job description for the IT Technical Specialist - Carl R. Woese Institute for Genomic Biology position at illinois?
Duties & Responsibilities
Customer Service and Support:
• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the staff and research customers of the IGB.
• Working with themes, teams, and individuals to provide the unique technological needs for their research and administrative technology environment.
• Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
• Conduct training for staff and administration in computers’ use and their relevant software, on a one-on-one basis.
• Working to resolve customer satisfaction issues
System and Network Support:
• Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
• Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
• Providing customer assistance with network connectivity and managing DNS and DHCP for institute networks.
• Advising and assisting in the use of varied computing and communications technology.
• Providing hardware quotes for purchasing and consultation.
• Providing support for system backups.
Other:
• Attending regular group meetings. • Supporting the poster printing service. • Other duties as assigned.
Organizational Support:
•Providing mentorship to junior staff as needed.
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