What are the responsibilities and job description for the IT Technical Specialist - Carl R. Woese Institute for Genomic Biology position at University of Illinois?
IT Technical Specialist - Carl R. Woese Institute for Genomic Biology
Carl R. Woese Institute for Genomic Biology
Job Summary
The IT Technical Specialist provides end-user workstation, application, and operating systems support for users within the Institute for Genomic Biology and associated units, which includes focusing on administrative business and academic operations. This position reports to the Help Desk Manager. Duties & Responsibilities
- Customer Service and Support :
- Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
- Working on a team of IT professionals supporting the staff and research customers of the IGB.
- Working with themes, teams, and individuals to provide the unique technological needs for their research and administrative technology environment.
- Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
- Conduct training for staff and administration in computers' use and their relevant software, on a one-on-one basis.
- Working to resolve customer satisfaction issues
- System and Network Support :
- Assisting in planning, research, purchasing, and installation of IT systems and products (hardware / software deployment).
- Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
- Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
- Providing customer assistance with network connectivity and managing DNS and DHCP for institute networks.
- Advising and assisting in the use of varied computing and communications technology.
- Providing hardware quotes for purchasing and consultation.
- Providing support for system backups.
- Other :
- Attending regular group meetings.
- Supporting the poster printing service.
- Other duties as assigned.
- Organizational Support :
- Providing mentorship to junior staff as needed.
Additional Physical Demands
Environmental Demands
Minimum Qualifications
Knowledge, Skills and Abilities
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 3 / 16 / 2025. The budgeted salary range is $55,000 to $65,000 annually. Final salary offered is commensurate with qualifications and experience, while also considering internal equity.
For more information on Civil Service classifications, please visit the SUCSS web site at
Application Procedures & Deadline Information
Applications must be received by 6 : 00 pm (Central Time) on Sun day, March 2, 2025 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jana Lenz at janalenz@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
This position will require participation in theme activities, compliance with university policies, and upholding of IGB's commitment to providing an inclusive, diverse, and welcoming environment.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and / or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID : 1029245
Job Category : Technical
Apply at :
Salary : $55,000 - $65,000
