Office Support Associate - Department of Speech & Hearing Sciences

Duties & Responsibilities

• Patient Interaction and Support - Welcome patients and visitors with a friendly and professional demeanor. - Ensure a warm and inviting atmosphere in the reception area. - Help patients complete necessary forms and paperwork. - Provide clear instructions and assistance to ensure all required information is obtained.
• Appointment and Scheduling Management - Efficiently handle patient check-ins, ensuring all required forms and information are completed. - Manage patient check-outs, scheduling follow-up appointments as needed. - Answer incoming phone calls promptly and professionally. - Schedule and confirm patient appointments, managing the clinic's calendar. - Respond to inquiries about clinic services, policies, and procedures.
• Financial Transactions - Collect co-payments and other payments from patients. - Process credit card transactions and provide receipts. - Maintain accurate financial records and reconcile daily transactions.
• Patient Information Management - Verify and update patient information and insurance details. - Ensure accuracy in data entry to maintain up-to-date patient records. - Manage electronic and paper medical records, ensuring confidentiality and compliance with HIPAA regulations. - File, scan, and fax documents as needed to maintain organized records.
• Communication Coordination - Relay messages between patients and clinicians promptly and accurately. - Ensure effective communication to support patient care and clinic operations. - Other duties as assigned and appropriate for classification.
• Administrative and Operational Support - Maintain professional appearance of front desk and waiting area. - Perform administrative tasks such as filing, data entry, and correspondence. - Monitor and maintain inventory of office supplies. - Place orders for supplies as needed to ensure the clinic is well-equipped.