What are the responsibilities and job description for the Patient Engagement Coordinator AIM position at Illumia?
Our Company
Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for a Patient Engagement Coordinator to join our team and report directly to the Director of Patient Engagement. This role will coordinate initial and follow up outreach to patients for initial visit scheduling purposes.
Remote position, with flexible schedule of 9am-6pm or 10am-7pm.
- Perform telephonic outreach to patients
- Maintain communication with pending patients, their families, AIM sites, and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care (NTUC).
- Coordinate and maintain effective and efficient scheduling for the Nurse Practitioners to include geographical considerations that may impact time management and company cost.
- Ensure and verify appropriate data entry for all key components related to a patient referral, to include but not limited to: patient legal name, payor, address, DOB, and telephone number.
- Maintain patient status updates in all required systems, reports and EMRs
About You
- High school degree or equivalent; College graduate preferred
- Minimum of three years health care delivery or related business experience required
- Strong knowledge of medical terminology and a customer service focus.
- Experience in a role related to direct to customer interaction and engagement preferred
- Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills.
- Experience with Computer applications and Electronic Medical Records.
- Strong comfort level in performing telephonic outreach to patients whether referred from a warm hand off or a partner provided list. Ability to overcome patient perceived verbal rejections, and clearly communicate the tenants of the program and its benefits.
- Ability to engage patients quickly through a warm, inviting phone voice.
- Maintain standard of high quality customer service
We Offer
- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
- Opportunity to Participate In a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional Growth and Development Opportunities
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet state specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
Location
Gentiva
