Director of Support Services

The Director of Support Services is responsible for the strategic planning, execution, and ongoing optimization. This role will develop, implement, and oversee the management of technology devices, fleet vehicles, security systems, building access controls, and other related visual and electronic tools, ensuring efficient and reliable operations across senior living campuses. Additional responsibilities include supporting the identification and implementation of technologies that enhance organizational goals, logistics efficiency, and operational effectiveness as needed.

Pay: $80,000 - $100,000

Responsibilities

• Develop and execute strategic plans to enhance productivity, quality, and operational efficiency.
• Oversee the management, distribution, and tracking of organizational technology (iPhones, iPads, laptops), fleet vehicles, security systems, door access controls, and communication systems.
• Lead the Mobile Device Management program to ensure effective inventory tracking, assignment, recycling, and cost optimization.
• Oversee and manage the Fleet Car Program, focusing on operational efficiency, quality, and cost management.
• Develop and execute Enterprise Call Center to monitor and dispatch communications to incorporated locations and stakeholders.
• Establish and promote sustainable practices to reduce waste and improve resource utilization.
• Ensure readiness for emergency logistics to maintain uninterrupted care and services. Maintain processes to provide real-time situational awareness, threat intelligence, and integrated response and collaboration across the enterprise allowing security and risk stakeholders to better mitigate or eliminate the impact of critical events to the organization.
• Familiarity with IT systems and tools that support logistics operations, such as asset management software or enterprise resource planning (ERP) systems.
• Ability to support the implementation of corporate technology initiatives.
• Basic knowledge of cybersecurity best practices and data security compliance (e.g., HIPAA).
• Experience collaborating with IT teams or vendors for system implementation, upgrades, or troubleshooting.
• Actively promote effective communication and collaboration across departments.
• Align logistics strategies with corporate goals to enhance service delivery and resident satisfaction.
• Monitor and analyze Key Performance Indicators (KPIs) to assess performance and identify opportunities for improvement.
• Maintains and actively promotes effective communication with all individuals.
• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Responsible for on-call services, as assigned.
• Performs other duties, as assigned

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Equivalent experience may substitute for a degree.
• Minimum of 6 years of relevant experience in logistics, including leadership roles.
• Preferred certifications: Project Management (PMP) or Information Technology related.
• Proven ability to develop and implement strategic logistics plans.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, collaboration, and team-building abilities.
• Familiarity with healthcare or senior care IT systems preferred
• Commitment to quality outcomes and services for all individuals.
• Ability to relate well to all individuals.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to adapt to change.

Benefits

• Health, Dental, & Vision Insurance
• Health Saving Account with Potential Company Contributions
• 401(k) with Company Match
• Financial and Retirement Planning at No Charge
• Paid Time Off and Holidays
• Basic Life Insurance & AD&D - Company Paid
• Short and Long Term Disability - Company Paid
• Voluntary Ancillary Coverage
• Referral Bonuses
• Employee Assistance Program

If you are a highly motivated individual with a passion for people and a desire to make a difference, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and professional development opportunities. We invite you to apply today or visit our website for more information. We'd look forward to meeting you!

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart management support and consulting.

The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.