FRONT DESK COORDINATOR

Company Mission

Illuum Cosmetic Surgerys mission is to help people become the best versions of themselves through affordable and accessible full-service cosmetic surgery services using cutting-edge techniques by the highest quality staff and surgeons. Our holistic, patient-focused experience begins with understanding our patients desires, empowering them with trusted information, and ends with extraordinary results that illuminate ones best self from the inside out.

Position Summary

The Front Desk Coordinator will provide a warm and friendly greeting to all of those that enter into our office. They will handle administrative tasks such as responding to phone calls, checking in patients, and processing mail.

Compensation

Based on experience

Schedule

• Day shift
• Monday to Friday
• No work on holidays, weekends, or nights

Essential Duties/Functions

• Ensures the front desk is tidy and has all necessary materials (i.e. pens, forms, informative leaflets, etc.)
• Answers phones by the third ring
• Processes mail
• Greets guests
• Enters appointments into the office schedule
• Provide patients with a reminder call with the date and time of their appointment two days in advance.
• Check patients in and make sure they complete the necessary forms.
• Ensures timely and accurate customer service
• Handles complaints and specific customer requests
• Monitors stock and orders office supplies
• Ensures proper mail distribution
• Completes all mandatory training
• Billing
• Order 1st stage compression garments
• Process payments
• Print daily close out reports
• Follow all state, federal and/or local health and safety rules, laws, and regulations
• • Additional job duties as assigned

Education

High school diploma or equivalent

Experience

• Proven experience with front desk administration and scheduling
• Knowledge of computer-based data management programs and information systems, as well as medical records
• Basic knowledge of health care terminology
• Highly ethical with the ability to understand and review state and federal law, as well as company policies and procedures

Interpersonal Skills and Attributes

• Ability to maintain strict confidentiality regarding patient health information
  
• Ability to focus on patient safety, teamwork, patient outcomes, patient experience and quality improvement
• Strong communication skills: written and verbal and interpersonal
• Ability to manage multiple projects concurrently
• Detail and transaction oriented
• Organized and able to manage time effectively
• Must be dependable and able to act with discretion maintaining strict levels of confidentiality
• General knowledge of Internet navigation and research, email, fax transmissions, phone communication, and copy equipment
• Proficient in Microsoft Office programs
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Flexible, reliable, patient-oriented, and self-motivated
• Must be able to work in a stressful environment and take appropriate action
• Professional behavior/appearance required
• Ability to focus on patient safety, teamwork, patient outcomes, patient experience and quality improvement
• Ability to work within a team setting in accordance with our overall mission and goal
• Able to apply common sense understanding to carry out detailed written or oral instructions
Bilingual English and Spanish is a plus

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k and Matching Program
• Health Savings Account
• Paid Time Off
• Paid Holidays
• Employee Incentive Program for Complimentary Plastic Surgery Procedures, Botox, and Fillers