Logistics and Order Entry Specialist

Job Summary
We are seeking a detail-oriented and organized Logistic Specialist with Order Entry to join our team. In this role, you will oversee, plan and facilitate all aspects of the order fulfillment process from quote to cash using data driven solutions. Coordinates with the management team to effectively meet and exceed customer expectations through sustainable business practices.

Job Functions/Competencies

• Overseas and executes IDI’s demo fulfillment process in close coordination with the clinical and management teams
• Coordinates and communicates effectively with management team to ensure stability of manufacturing supply chain
• Efficiently responds to any online, telephone and/or fax sales queries
• Build sustainable customer relationships of trust through open and interactive communication with customers
• Liaison between departments and the customer provides service most suitable to the client’s needs, cost and time restraints
• Work closely with the outside sales team to meet customer product and shipment needs
• Create, develop, and retain business relationships with our customers
• Identify and assess customer’s needs to achieve customer satisfaction
• Prepares and follows up on customer quotes
• Initiates new customer entry process
• Prepares and calculates product sales, invoicing and shipping records
• Assist customers and arrange payment terms in accordance with established guidelines
• Creates and maintains customer account files
• Process quotes and orders with accuracy and timeliness
• Identifying services and pricing that meet customer needs to make business objectives
• Maximizing sales opportunities on each and every order
• Provide accurate, valid and complete information to IDI distributors and customers
• Respond to customer issues and give after sales support
• Inform customers of unforeseen delays and/or problems
• Provide telephone and email support to IDI distributors including but not limited to requests for price quotations, product demos and product literature
• Generate replacement part quotes for distributors and customers
• Gathering information to make solid independent decisions
• Proactive approach in learning the pricing and capacity fluctuations in the truckload shipping market
• Produce reports on sales within the department and outline any developed strategies to improve
• Source and procure carrier services to ensure timely pick-up and delivery of customer freight
• Establish and maintain relationships with carriers to expand capacity opportunities and negotiate better rates
• Ability to multi-task, prioritize and manage time effectively
• Coordinate tradeshow transportation logistics
• Strong verbal and written communication skills
• Ability to work as a team member, as well as independently
• Dependable with proficient organization skills and attention to detail while multi-tasking
• Proficient in Microsoft Office Suite

Education/Training:

• Associate's degree or higher preferred
• 3 years of customer service and/or sales experience preferred.
• 3 years of logistics experience preferred
• 3 years ERP preferred

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Fitchburg, MA 01420 (Required)

Ability to Relocate:

• Fitchburg, MA 01420: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000