Quality Control Supervisor for Janitorial Company

We are looking for a QC Supervisor to Join our team and support the operations department, being responsible for ensuring customer satisfaction and the standards indicated for each job.

Essential functions:

• Inspect the jobs’ locations ensuring that each is under the parameters.
• Training the team on quality control standards to improve service excellence.
• Proposing improvements to the cleaning process.
• Monitoring the use of equipment to ensure it is safe, following requirements and calling for repairs.
• Photograph each deficient, send a report to the operations director and make recommendations to the team for correction.
• Support the team with the corrections when it is needed to ensure the quality of service.
• Interpret and follow written inspection instructions, quality requirements and customer specifications.

Desired Characteristics and skills:

• Attention to details.
• Demonstrates positive attitude, strong work ethic, and self-motivation.
• Ability to follow written instructions and take verbal instructions.
• Great communication abilities.
• Customer service experience.
• Ability and confidence to interact with customers.
• Ability to identify customer needs and provide solutions through a proactive approach to site management.
• Strategic and critical thinking necessary to balance customer and employee satisfaction.

Requirements:

• A high school diploma or equivalent is preferred
• Ability to work occasional weekend shifts response and possible site attendance and work overtime as required all hours will be compensated.
• Bilingual (Spanish/English) must be fluent in both languages.
• Computer Skills Gmail, G Suite - Sheets/Excel, Word, Online Ordering (Basic knowledge), WinTeam, eHUb.
• Inventory Management - Ordering, Order Fulfillment
• Proven experience in Commercial Janitorial.

Looking for the best who are looking for long term opportunity with a family oriented company.

We at Image Janitorial Services are committed to providing quality dependable services. Our goal of complete customer satisfaction has led us to increase our services to meet the ever-expanding needs of our customers. We now provide floor refinishing, carpet maintenance, porter services, water damage restoration, window washing, paper products and supplies. Our certifications have given us the knowledge and the tools to respond to our customers’ requests with the level of service they have come to expect from our company. We welcome you to our family and hope you will find your experience rewarding and fulfilling.