What are the responsibilities and job description for the Full Time Precertification Administrative Representative position at ImageCare Radiology?
ImageCare Radiology is seeking a Precertification Administrative Support Representative for an immediate full-time position at our Hackettstown location.
The schedule will be Mon-Fri 9:30am-6:00pm.
We are seeking a detail-oriented and Precertification Administrative Support Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls related to pre-certification and insurance verification inquiries, perform insurance verifications, assist with authorization inquiries, and help with resolving pre-certification issues.
KEY RESPONSIBILITIES:
- Answer inbound calls and make outbound calls to patients, healthcare providers, and insurance companies regarding prior authorizations and insurance verification.
- Assist patients in performing facility changes on their authorizations.
- Communicate with patients and healthcare providers to obtain or verify insurance information
- Assist other departments with insurance verifications and authorization changes (CPT Code or Facility changes).
- Contact insurance carriers to verify the patient’s insurance benefits and requirements specific to the requested radiology procedures
- Identify errors or discrepancies in insurance information and prior authorizations and resolve them promptly, working closely with other internal departments.
- Follow up on outstanding issues and provide timely updates to all parties involved.
- Accurately input and update insurance and authorization information into the system.
- Ensure confidentiality and security of patient information in accordance with HIPAA guidelines and company policies.
- Maintain a level of productivity suitable for the department
- Deliver exceptional customer service by being courteous, empathetic, and patient in all interactions.
- Handle high-volume calls in a professional manner, maintaining high levels of customer satisfaction.
MINIMUM QUALIFICATIONS REQUIRED
Experience and Education:
- High School Diploma
- Prior experience in a medical setting a plus, but not required
REQUIRED SKILLS:
- Excellent written and verbal communication skills
- Strong technical skills
- Medically knowledgeable and willing to learn
- Positive and friendly disposition
- Organized and patient oriented
- Handles patients with care and compassion
- Strong follow up skills
- Works well in a team environment
- The ability to work well under pressure\
BENEFITS:
- Medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- 401(k)
- Flexible PTO
RELIABLE COMMUTE (REQUIRED):
57 Rt 46
Hackettstown, NJ 07840
Flu Vaccination Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the yearly flu shot.
ImageCare Centers provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Salary : $18
