What are the responsibilities and job description for the Helpdesk - MSIT position at IMAGENET CONSULTING?
Job Details
Job Location: OK - Tulsa - Tulsa, OK
Position Type: Full Time
Salary Range: Undisclosed
Description
Position Summary
Responsible for installing, modifying and making minor repairs to computer hardware and software systems; diagnosing and repairing technical issues.
Responsibilities
- Monitors and maintains company technology for maximum access, which includes connecting and setting up hardware, installing work stations, loading all necessary software, monitoring security, providing system administration assistance and troubleshooting all issues in a timely manner.
- Receives, prioritizes and responds to incoming work orders, calls, and/or emails to the Helpdesk; provide technical assistance and support for queries and issues related to computer systems, software, and hardware; responds to queries either in person or over the phone; asks questions to determine nature of problem; walks user through problem-solving processes.
- Accurately documents instances of software and hardware failure, repair, installation and removal of other Helpdesk requests; reports to management on status and recommendations for improvements.
- Follows all Helpdesk policies and procedures; completes tasks correctly and on time.
- Acquires and maintains functional knowledge of all network operating systems, hardware and software.
- Identifies and prepares hardware for safe disposal; ensuring hardware is secured and stripped before disposal.
- Locates and repairs network related issues in regards to equipment; assists team members in trouble shooting and addressing issues as needed.
- Responds to needs and questions of users concerning their access of network resources and provides users with network technical support.
- Occasional travel to job site as needed.
- Regular, physical attendance on a predictable basis is essential to the performance of this job.
- Performs other duties and projects as assigned by Supervisor and/or Management.
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills, customer service skills and interpersonal skills.
- Strong analytical and problem solving skills.
- Technical skills; a demonstrated aptitude for acquiring greater skills
- Ability to read and interpret documents in work related documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence and fill out all paperwork associated with job.
- Highly organized and capable of effective, efficient multi-tasking and time management.
- Ability to work independently and in a team environment.
- Self-motivated to conduct research and problem-solve.
Qualifications
- Associate's degree or equivalent in the field of computer science or related subject; or one year related experience; or equivalent combination of education and experience preferred.
- Experience with Microsoft products, computer hardware and software required.
