Quality Business Analyst – SaaS P2E

We are looking for a detail-oriented Quality Business Analyst to join our P2E (Paper to Electronic) implementation project team. The Quality Business Analyst will be responsible for ensuring the accuracy and quality of internal and external implementation projects within a cross-functional customer delivery model including SaaS solutions. The ideal candidate will have a keen eye for detail, strong analytical skills, and experience in business and quality analysis.
 
Key Responsibilities:

• Quality Control
  • Create testing strategy
  • Perform unit, integration, and end-to-end testing
  • Perform regular quality checks to ensure accuracy and completeness
  • Confirm all documents are correctly scanned, indexed, and stored
  • Report on quality performance and provide recommendations to remediate issues
• Business Analysis
  • Gather, analyze, and document business requirements
  • Analyze data to inform business decisions
  • Identify, assess and solve problems, and recommend solutions
  • Applies business and product knowledge to address client requirements
• Create and distribute pertinent information to project manager and management
• Active participant in customer and internal calls
• Identify areas for improvement to enhance efficiency and accuracy

Qualifications:

• Education: Bachelor’s degree in information technology, business, or applicable work experience
• 8 years’ relevant experience
• Experience working on large scale projects
• Strong analytical and problem-solving skills
• Well-organized with a strong attention to detail
• Ability to work independently and collaboratively
• Strong desire to understand and support the customer
• Good communication and interpersonal skills
• Experience with healthcare payers and other key stakeholders in the space

Preferred Qualifications:

• Experience with P2E (Paper to Electronic) processes
• Experience working with software as a service (Saas)

Work across multiple time zones in remote work environment
Reports to the Senior Director of Implementation Project Management
May require travel to client site or company headquarters – approx. 10-15%

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.

 Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training