What are the responsibilities and job description for the PT Visitor Services Coordinator position at Imagination Station?
Visitor Service Coordinator
Part-Time
Description: The Visitor Service Coordinator position reports to the Visitor Service Manager and is responsible for the day-to-day oversight of Imagination Stations front desk, retail store, and concession stand operations as well as on-site membership sales.
Visitor Service Responsibilities:
- Provide professional, efficient, and approachable customer service
- Accurately and efficiently handle all cash/credit transactions and balancing procedures
- Provide help and assistance with lost/sick children ensuring proper paperwork is maintained
- Collect admission for general public
- Validate and check all Imagination Station membership cards
- Actively promote and sell memberships to reach monthly revenue goals
- Provide accurate information about Imagination Station and its exhibitions, activities, and events
- Provide support to Imagination Station’s call center by directing calls to appropriate departments
- Properly document and organize all lost and found items
- Maintain and update Communications Binder
- Implement a monthly team training/update meeting
- Help to input membership information into Imagination Station’s POS system
- Communicate daily with the Operations Department regarding challenges
- Assist Finance Department on appointed days – voids, opening and closing procedures, change, etc.
- Handle positive and negative visitor feedback in a professional manner by listening, understanding, and taking appropriate actions
- Effectively implement outlined First Aid & Emergency procedures
- Communicate daily with the Operations Manager regarding challenges
- Other duties as assigned
Retail Store/Concession Responsibilities:
- Strictly adhere to all return and exchange policies
- Maintain merchandise by ensuring all areas are adequately stocked and presentable
- Communicate with visitors by suggesting merchandise consistent with educational and exhibition programs
- Implicitly follow all return and exchange policies
- Input damaged Science2Go merchandise on a weekly basis – report to Visitor Service Manager and Finance/Accounts Receivable
- Accurately check-in, tag and organize merchandise
- Oversee the transfer of merchandise to Imagination Station departments as needed
- Other duties as assigned
Requirements:
- High School diploma
- Must have had at least one year of recent cash management experience
- Proven leadership skills
- Solid communication and interpersonal skills
- Ability to actively engage in conversations with people of all ages and at all levels
- Flexible availability – works weekends and some evenings
Physical Demands:
- Must be able to stand for long periods of time typically up to 7 hours
- Must be able to lift up to 30 pounds
- Must be able to kneel or bend over as required for stocking inventory
Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.
All applicants must apply on-line at imaginationstationtoledo.org and submit a detailed resume outlining job history and experience. If you are unable to complete our on-line application due to a disability, contact us at 419-214-9102 to ask for an accommodation or alternative application process.
Imagination Station, Pure Science, Pure Fun
IMAGINATION STATION IS AN EQUAL OPPORTUNITY EMPLOYER