What are the responsibilities and job description for the Harry Potter: The Exhibition Assistant General Manager position at Imagine Exhibitions, Inc?
TITLE: Harry Potter: The Exhibition Assistant General Manager
POSITION SCOPE: Assist the General Manager and exhibition team with all duties listed.
ESSENTIAL DUTIES:
- Drive the service culture of providing incomparable experiences for our guests.
- Drive the sales culture of selling exhibition tickets and other products and services.
- Drive increases in employee engagement scores.
- Be the ultimate role model for team members regarding guest-facing behaviors.
- Safeguard the company’s brands in all PR and marketing activity.
- Set and execute successful productivity strategy.
- Create and sustain external partnerships and networks.
- Drive innovation, pre-empt opportunities, mitigate risk and adapt at pace.
- Responsible for the health and safety of our guests, team members, venues and assets.
- Drive venue team to ensure the attraction exceeds guest expectations.
- Ensure the exhibition is operating at maximum efficiency levels with required staffing needs met.
- Complete and submit daily and weekly reports as required.
- Maintain onsite petty cash account.
- Provide expedient responses and solutions to challenges inside the exhibition.
- Communicate all challenges, issues, and information regarding the venue, exhibition, guest service, and brand with keyholders.
- Manage and ensure all technical and guest service disruptions are reported in an immediate manner to appropriate party and within the protocol provided.
- Provide professional responses to online and in-person guest inquiries.
- Any other duties consistent with this job description as may be “reasonably” requested by management.
PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:
- Proven experience in successfully managing all aspects of an entertainment venue.
- Ability to lead a team toward the common goals of incomparable guest service, maximizing revenues and minimizing expenses.
- Must be able to work flexible hours, with regular weekend work as standard.
PHYSICAL AND MENTAL REQUIREMENTS:
- Ability to function in high-pressure situations.
- Manual dexterity to operate a computer.
- Correctable vision and hearing.
- Excellent interpersonal skills.
- Clear, easy to understand oral communication ability.
- Ability to lift 50 pounds occasionally for the purposes of moving equipment on and off shelves.
- Ability to stand and walk for prolonged periods.
- Ability to sit for long periods.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Sandy, UT 84070 (Required)
Ability to Relocate:
- Sandy, UT 84070: Relocate before starting work (Required)
Work Location: In person
