Harry Potter: The Exhibition Docent

TITLE: Harry Potter: The Exhibition Docent

About Imagine Exhibitions:

Imagine Exhibitions is a world leader in traveling immersive exhibition and experience design. We are led by our founder and CEO, Tom Zaller (named one of Blooloop’s 2020 Top 50 Museum Influencers), whose 25 years of experience in live entertainment and exhibitions guides the company’s vision: to entertain, educate, and enlighten people around the world through story-driven, immersive experiences. We create sophisticated, high-quality, educational, and entertaining experiences for visitor-serving organizations across the globe. The company designs, opens, and operates its own venues, along with creating and implementing permanent and semi-permanent museum, brand, and entertainment properties. We currently manage venues around the USA and around the globe. Current venues include Boston, Dallas, Las Vegas and more on the horizon. In addition, Imagine Exhibitions has a portfolio of 40 unique exhibitions that tour museums, zoos, gardens, casinos, resorts, and standalone venues, and the company has been responsible for many internationally recognized touring exhibitions such as Harry Potter: The Exhibition , Titanic: The Exhibition, Real Bodies: The Exhibition, The Hunger Games: The Exhibition, Angry Birds: The Art & Science Behind a Global Phenomenon, Jurassic World: The Exhibition, and Downton Abbey: The Exhibition. Imagine Exhibitions is known within the museum and attractions industry for our culture of creativity, our good humor, and our customer-first attitude. Imagine is a lively, fast-growing company with an expanding portfolio of high-profile projects slated for 2025.

POSITION SCOPE: The Exhibition Docent’s primary responsibility is to help enhance guest service in the exhibition.

ESSENTIAL DUTIES:

• G.R.E.A.T – Guest Service Requirements:

Greet all guests with a friendly and professional demeanor.

Relate to the guest by listening to what the guest is communicating.

Eye Contact- Maintain eye contact with the guest as you are interacting.

Ask questions to reiterate and ensure you understand the guest needs so that you can assist.

Thank the guest for coming to our show.

• Remain knowledgeable about our exhibition and product offerings.
• Promote all Imagine Exhibition products and experiences.
• Work in a variety of positions as needed, including at the Box Office and inside the show.
• Collaborate with fellow team members to ensure a neat and presentable exhibition, store and ticketing area that meets and exceeds guests’ expectations.
• Work in character when working within the exhibition to include speaking at an elevated volume to large groups of guests.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving/shipments, damages, and transfers, etc. as per company standards.
• Assist in training new staff/team members.
• Follow all policies and procedures.
• Knowledge in cash handling procedures.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be “reasonably” requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 1-2 years’ experience working in guest services, retail, or live entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 25 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for long periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use of computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18