What are the responsibilities and job description for the Customer Care Representative position at Imagine Milling Technologies?
Imagine USA is a leading dental technology company specializing in the design and manufacture of dental prosthetics. Since 2012, we have been a trusted partner to dental laboratories and clinics, offering CAD/CAM custom-fabricated prosthetics. Over the years, we’ve expanded our offerings to include providing dental labs and clinics with the hardware, software, and supplies needed to produce dental prosthetics in-house.
We take pride in our commitment to innovation and excellence, and we’re looking for a passionate Customer Care Representative to join our team in Milford, NH. This role reports directly to the Executive VP of Sales and is instrumental in delivering exceptional customer support.
Key Responsibilities:
- Consistently deliver outstanding customer service via phone and email in a fast-paced, deadline-driven environment
- Respond to customer inquiries, concerns and requests promptly and professionally
- Route inbound calls to the appropriate departments as needed
- Create and manage support tickets to ensure timely resolution of customer issues
- Maintain and update customer records with accuracy and attention to detail
- Collaborate and communicate effectively with colleagues to enhance customer experience
Qualifications:
- Minimum of 1 year in a customer service role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required
- Experience with Salesforce CRM is preferred
- Strong written and verbal communication skills
- Ability to multitask and prioritize work in a dynamic environment
- Demonstrates a collaborative attitude and a commitment to supporting team goals
Benefits:
- 401(k) and 401(k) matching
- Health, Dental, and Vision Insurance
- PTO and sick time
- Employee Discount Program (Working Advantage)
- Employee Recognition Program (Bonusly)
- Employee Wellness Platform (Wellable)
Find us online:
- Website: https://imagineusa.com/s/
- LinkedIn: https://www.linkedin.com/imaginemilling/
- Facebook: https://www.facebook.com/imagineusatech/
- Instagram: https://www.instagram.com/imagine.usa/
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $21