What are the responsibilities and job description for the Business Operations Associate position at Imagine Pediatrics?
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
The primary location is in-office in Houston (hybrid), the anticipated schedule is M-F 8 am - 5:00 pm, and travel is expected to be up to 10%.
About the Role:
As Business Operations Associate with Imagine Pediatrics, you will work with the General Manager and Market Medical Director on driving operational efficiencies through data analytics and KPI monitoring. You will:
First and foremost , you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support, they deserve. You will need:
The role offers a base salary range of $70,000-$95,000 in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We’re guided by our five core values:
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
The primary location is in-office in Houston (hybrid), the anticipated schedule is M-F 8 am - 5:00 pm, and travel is expected to be up to 10%.
About the Role:
As Business Operations Associate with Imagine Pediatrics, you will work with the General Manager and Market Medical Director on driving operational efficiencies through data analytics and KPI monitoring. You will:
- Analyze key performance indicators (KPIs) and operational data to identify trends and recommend strategic improvements.
- Support scheduling optimization efforts to enhance resource utilization and workflow efficiency.
- Develop and contribute to business analytics initiatives, leveraging data to drive continuous improvement.
- Build and review ad-hoc reports and Tableau dashboards, providing insights to inform leadership decisions.
- Assess, synthesize, and distribute key data points to stakeholders across the market.
- Present findings and strategic recommendations to market leadership and other internal teams.
- Partner with clinical operations teams, including clinicians, nurses, care team assistants, and schedulers, to support operational excellence.
- Quickly learn and adapt to new software, applications, and systems, ensuring seamless integration into workflows.
- Apply critical thinking and problem-solving skills to complex operational challenges.
- Collaborate with leadership on high-priority projects, delivering insights through clear and compelling presentations.
First and foremost , you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support, they deserve. You will need:
- Bachelor’s degree required
- 2 years of operations analyst experience
- Advanced proficiency with Microsoft Excel and Microsoft PowerPoint
- A track record of working with leadership on high-priority assignments and projects; exceptional presentation skills.
The role offers a base salary range of $70,000-$95,000 in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Salary : $70,000 - $95,000
