Director of Practice Relations

Nature & Scope:

Positional Overview

Are you a dynamic leader with a passion for driving operational excellence and fostering strong physician relationships? Our client is seeking a Director of Practice Relations to lead strategic priorities and ensure seamless front-end revenue cycle processes. In this Direct Hire role, you will oversee centralized billing operations while serving as a vital liaison between their organization and physician practices, strengthening communication and collaboration. If you thrive in a fast-paced environment and are eager to make a meaningful impact, apply today to join their team!

Role & Responsibility:

Tasks That Will Lead To Your Success

• Acts as staff resource and role model for ethical, professional conduct; Has the ability to provide guidance on processes within assigned physician practice revenue cycle areas.
• Monitors professional revenue cycle processes and identifies areas in need of improvement.
• Participates in the hiring, onboarding, and ongoing training processes of physician practice revenue cycle personnel.
• Evaluates and responds to organizational and patient needs to ensure internal and external customer satisfaction.
• Aids in tracking qualitative and quantitative key performance indicators at the physician practice level, as well as conducting root cause analysis to determine the source of performance issues.
• Delegates duties and projects to appropriate staff, and monitors for accurate and prompt completion.
• Stays apprised of all relevant regulations, standards, and directives from regulatory agencies and third- party payer.
• Stays apprised of changing healthcare trends and leverages technology and automation to develop and deliver new products and services to customers.
• Demonstrates knowledge of safety policies and procedures and actively maintains a safe and positive work environment.
• Carries out other assignments or special projects as required.
• Practice Liaison Team: Develop and leadership over a team of practice liaisons who coordinate between practice management and Revenue Cycle Billing vendor partners on opportunities for process improvements to improve patient financial experience, increase collections, and identify efficiencies.
• Enrollment/Credentialing Team: Development and leadership over a team of credentialing specialists who coordinate between providers and credentialing vendor partner on opportunities to make the process consistent across all entities, identify efficiencies, and improve the credentialing experience.
• Financial Clearance Team: Development and leadership over a centralized team to provide core financial clearance function “services” to practices. For decentralized functions, establish a standard of excellence, metric reporting mechanism, and accountability feedback loop to drive consistent operations and patient experience.

Skills & Experience

Qualifications That Will Help You Thrive

• Bachelor’s degree in health administration, business administration, or a related field or equivalent in experience required.
• Certification through National Association of Medical Staff Services (NAMSS) or Medical Group Management Association (MGMA) preferred.
• At least 5 to 7 years in professional or hospital revenue cycle setting required.
• A minimum of 3 years in supervisory or managerial experience is required.
• Thorough knowledge of professional revenue cycle processes and related regulatory requirements.
• Practical knowledge of computer applications, electronic health records and practice management systems.
• Knowledge of basic medical terminology.
• Strong communication and stakeholder engagement skills.
• Ability to collaborate with payers, physicians, C-suite leaders, IT, HR and other stakeholders.
• Demonstrated experience in leading teams and effectively communicating complex strategic ideas with all audiences in an organization.
• Self-motivated, versatile, and flexible.
• Ability to lead and motivate others to achieve common organizational goals.
• Strength in applying an analytical approach to a variety of problem-solving scenarios.
• Proficient in making strategic decisions under pressure and in a fast-paced environment.
• Proven resource management skills, including the ability to effectively manage time, finances, materials/facilities, and personnel.