What are the responsibilities and job description for the Customer Support Specialist position at IMAGINiT Technologies?
About the Company
Are you self-motivated, intellectually curious, enjoy new challenges and have strong relationship building skills?
Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field?
If so, please continue to read further!
We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office.
IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals.
Job Description
THE OPPORTUNITY
- Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
- Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
- Assessing internal processes and proposing improvements that directly affect customer retention.
- Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
- Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
- Provide customers with usage data analytics to optimize their digital solutions.
- Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.
Qualifications
ABOUT YOU:
- Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
- 2 years of experience in CUSTOMER RELATIONS role
- Strong technical acumen
- Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
- Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
- Excellent verbal and written communication skills
- Ability to work at a high level with multi-tasking.
- Strong presentation skills
- Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
Additional Information
Compensation:
- Base Salary between $45,000 USD - $55,000 USD bonus
Benefits
- Health, Dental, and Vision
- Flexible Spending Accounts
- Short & Long-Term Disability
- Wellness Programs
- Paid Holidays
- Vacation and Sick Leave
- 401(k) with company match
- Tuition Reimbursement
- Service Awards
- Employee Referral Bonus Program
- Full Time-Monday-Friday Work Schedule
Are you up for a new challenge? IMAGINiT now!
Visit us at http://www.imaginit.com/ for more information.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S for any employer without company sponsorship.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate on the basis of disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
Salary : $45,000 - $55,000
