What are the responsibilities and job description for the Customer Support Representative-II position at IMCS Group Inc?
Customer Support Representative-II
IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Job Reference Number: 11935
Location: Tempe, AZ 85288 (Hybrid)
Job Type: Contract
Responsibilities:
IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Job Reference Number: 11935
Location: Tempe, AZ 85288 (Hybrid)
Job Type: Contract
Responsibilities:
- Support hourly and daily quality management and support across our Corporate and Catering programs.
- Execute master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
- Your work will be critical to Emerging Categories operations
- Detect fulfilment challenges before they become widespread and persistent.
- You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.
- Provide feedback on standard operating procedures on a regular basis.
- Attention to details.
Qualifications /Skills:
- Excellent Verbal communication.
- Ability to adapt to changing contexts.
- Experience preferred - last hour logistics or experience working for a food delivery company having knowledge of the relationship between merchants, drivers and customer.
Salary Range: $23 per hour
**The above pay range represents the expected salary range for this job requisition. In determining your pay, we'll consider your location, experience, and other job-related factors.
Schedule:
- Mon - Fri
- 40 hours/week
- Either 6:00 am - 2:00 pm or 10:00 am - 6:00 pm MST
- Hybrid in office 2 days a week at least (Tues and Thurs)
Safety:
Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. An IMCS Group recruiter will confirm and share more details with you during the interview process.
IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
Salary : $23
