What are the responsibilities and job description for the Senior Executive Support Technician position at IMCS Group?
Job Description :
Manage the IT relationship of VIP issues and ensures the user is satisfied with the remediation.
Collaborate with business leaders and necessary IT teams to ensure our VIP users’ endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, Helpdesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
Adapt quickly to a fast-moving environment
Research, test, and support existing and new endpoint technologies requested by VIPs
Train VIPs and support staff in use of technology equipment and applications
Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
Support executive meetings including audio visual, on-site & off-site venues
Perform thorough site evaluations and risk analysis for executive board meetings
On-Site weekdays during normal business hours
24 / 7 on-call support for executives, board members and their support staff
Own and drive IT projects and deliverables for the team
Up to 25% regional or global travel to support staff and events
You Bring :
Bachelor's degree in computer science or equivalent experience / certification.
5 years providing Executive Support or IT Desktop Support in managerial role
5 years installing and supporting Windows 10 / 11 desktops, OS X, MS Office Suite, Okta, Android and iOS mobile devices.
iCloud infrastructure experience
5 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanners, etc.
5 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
2 years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.
2 years working with administrative scripts (VBScript, Java Script, Powershell, etc.).
Experience working with Cyber Security tools, DNS, DHCP, TCP / IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
Experience with Mobile Device Management technologies.
Experience defining objectives, goals, schedules, and assignments with business leaders.
Experience providing customer service to internal customers.
Experience prioritizing workload and scheduling effectively to meet deadlines.
Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Preferred Qualifications :
Exemplary documentation skills.
CompTIA A and / or Network certifications a plus
Extensive technical knowledge of Mac OS, iOS and Windows 10 / 11
Expert in audio / video troubleshooting and support
Strong Video Conference and presentation support skills, preferably with MS Teams and Zoom
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