What are the responsibilities and job description for the Senior Executive Support Technician position at RGBSI?
Support executive meetings including audio visual, on-site & off-site venues
- Perform thorough site evaluations and risk analysis for executive board meetings
- On-Site weekdays during normal business hours
- 24 / 7 on-call support for executives, board members and their support staff
- Own and drive IT projects and deliverables for the team
- Up to 25% regional or global travel to support staff and events
- Bachelor's degree in computer science or equivalent experience / certification.
- 5 years providing Executive Support or IT Desktop Support in managerial role
- 5 years installing and supporting Windows 10 / 11 desktops, OS X, MS Office Suite, Okta, Android and iOS mobile devices.
- iCloud infrastructure experience
- 5 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanners, etc.
- 5 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- 2 years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.
- 2 years working with administrative scripts (VBScript, Java Script, Powershell, etc.).
- Experience working with Cyber Security tools, DNS, DHCP, TCP / IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
- Experience with Mobile Device Management technologies.
- Experience defining objectives, goals, schedules, and assignments with business leaders.
- Experience providing customer service to internal customers.
- Experience prioritizing workload and scheduling effectively to meet deadlines.
- Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
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