Ecommerce Merchant Specialist

Title: eCommerce Merchant Specialist

Location: Cupertino, CA – 95014 

Payrate: $50/hr

Schedule: Hybrid (Onsite – Tue, Wed, Thus)

Duration: 06 Months (High possibility to extend up to 24 months)

Description:

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

In this role, you will be:

·        Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up.

·        Managing and supporting merchants through the full Client Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch Identifying key players, and managing the end-to-end enablement process with merchants, and payment partners.

·        Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections) Establishing, developing, and maintaining positive business and customer relationships.

·        Onboarding merchants in partnership with the Client Pay Technical Specialists to implement a Client Pay integration that provides a great customer experience.

·        Building and delivering a communication strategy to evangelize Client Pay in an one-to-one or one-to-many format whether in person or via Webinars.

·        Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Client teams.

·        Maintain merchants contacts and update pipeline status in the internal CRM system.

Key Qualifications:

·        Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations.

·        Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision.

·        Results orientated with ability to provide continued momentum and focus throughout short, medium, and long sales cycles.

·        Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting Excellent problem-solving skills with the ability to manage through ambiguities with attention to details

·        Native in French or German (reading, writing, and speaking) with high English proficiency.

Education:

·        Bachelor’s degree or 3-5 years of sales or business development experience.

Additional Requirements:

·        Solid understanding of Retail/e-commerce and/or Payment industries a plus.

·        Legal Client is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. 

·        We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.