IT Support Specialist 1

Are you Ready to Engineer Your Career? At IMEG, one of the largest design consulting firms in the U.S., we strive to provide exciting and rewarding career opportunities to our team members. We work hard and are passionate about what we do but also love to have fun along the way. We celebrate the ability to be a firm of over 2900 employees in the US and beyond who still provides a local office approach and feel to each of our employee-owners. From opportunities to get involved and give back locally through our Community Involvement Committees to the ability to partner with exciting clients, we take our jobs seriously but have a great time in the process. As a company, we believe in investing in our team members and providing an environment for expansive growth. We put people first. We are proud to say we are a 100% employee-owned organization and take pride in our commitment to being a great place to work. We support this commitment through work-life balance, flexibility, continuous training and development opportunities, and community impact. We reward innovation, hard work, and support a culture of sustainability. IMEG is growing, and we’d love to have you join our team! We are currently seeking a full-time Support Specialist 1. The Support Specialist 1 role is a mid-level position that ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Some key duties and responsibilities include: Field incoming help requests from end users via both telephone and work orders in a courteous manner; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue; Build rapport and elicit problem details from help desk customers; Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician; Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution; Apply diagnostic utilities to aid in troubleshooting; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; Identify and learn appropriate software and hardware used and supported by the organization; Perform hands-on fixes, when appropriate, at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; Train and mentor entry level Support Specialist staff; Test fixes to ensure problem has been adequately resolved; Perform post-resolution follow-ups to help requests; Develop help sheets and knowledge base articles for end users; Perform related duties consistent with the scope and intent of the position. Key skills and abilities needed for the position are: In-depth knowledge of computer hardware; Working knowledge of a range of diagnostic utilities; Good understanding of the organization's goals and objectives; Exceptional written and oral communication skills; Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills; Strong documentation skills; Occasional after-hours support as needed. Education and experience requirements are: Associates degree in Computers Science, CIS, or equivalent of seven years’ work experience in related field required; 5 years’ work experience in related field required; Experience with desktop operating systems including Windows 10; Extensive application support experience. Salary Range $58,000- $65,000. Minimums and maximums may vary based on location. Individual pay will be based on several factors including experience, knowledge, skills, and abilities of the applicant. Other rewards may include annual bonuses and stock ownership options. In addition, IMEG Corp. provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). This information is being provided in compliance with local laws. IMEG, an employee-owned corporation, is committed to investing in employees’ futures through professional development programs and opportunities for career advancement. We offer a comprehensive benefits package including generous PTO, flexible schedule, and assistance with tuition reimbursement. Additionally, employees are eligible to enroll in health, dental, vision, and life insurance on their first day of employment. Want to learn more about IMEG and our other amazing career opportunities? Please visit https://www.imegcorp.com/careers/. IMEG is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex (including sexual orientation or gender identity), gender, national origin, disability, age, genetic information (including family medical history), parental status (including pregnancy, childbirth or related medical conditions including lactation), ethnic origin, hair type (including hairstyle or hair texture), citizenship status, marital status, military service, veteran’s status, political affiliation, non-merit-based factors, or any other characteristic protected by law. In accordance with antidiscrimination law, it is the purpose of this policy to put into effect these principles and mandates. IMEG prohibits discrimination and harassment of any type. IMEG conforms to the spirit as well as to the letter of all applicable laws and regulations. All applicants have the right to request access, correction, and deletion of their personal information from our system. In order to make a request, please email careers@imegcorp.com. As a people-centered engineering firm we know IMEG’s brand is centered around the technical skills of our people. We are 100% employee-owned and we value the collective abilities, expertise, and continuity of our team members. We understand the importance of an engaged culture and the power of teamwork. We believe in investing in our people and their professional futures through continuous training, community involvement, and the ability to develop a niche specialty. We also believe in committing to the same sustainability ideals we encourage for our clients – a practice of reduce, reuse, and recycle. We are IMEG.

Salary : $58,000 - $65,000