What are the responsibilities and job description for the IT Technical Support Specialist position at UnityPoint Health?
- Area of Interest: Information Systems & Technical Support
- Salary Range: $47,403.20 - $71,115.20
- FTE/Hours per pay period: 1
- Department: Regional Services- QC
- Shift: First Shift
- Job ID: 161030
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Overview
Location: Onsite, Rock Island, IL
Hours: Monday-Friday, days
As a member of the Client Device Support team, the Hardware Tech supports and resolves technology issues and
project initiatives in the region, maintains a strong working relationship with peers in all regions and works
collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.
Responsibilities
Responsibilities:
Departmental & Technical Support
- Performs quarterly end of lease activities as assigned.
- Works on local and enterprise IT projects.
- Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
- Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
- Installs, integrates, and configures new computer systems.
- Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
- Works collaboratively with other IT group members to ensure optimal application functionality.
Customer Service
- Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
- Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
- Covers on-call when required.
- Provides night and weekend on-call coverage as scheduled.
Qualifications
Qualifications:
- Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.
- Personal Computer experience
- Networking experience
Salary : $47,403 - $71,115
