What are the responsibilities and job description for the Pro Shop Stringer position at img?
Pro Shop Position Responsibilities
- Provide proper support to custom fit each individual student’s Tennis needs
- Stay up-to-date on all the latest stringing technology
- Familiar with all type of string, string patterns, and racquets.
- Works with manufacturers on having the latest equipment
- Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
- Work daily alongside today’s top professionals and junior players
- Maintain floor standards, customer service standards and utilizes selling skills.
- Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
- Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
- Provide excellent service consistent with the academy’s core service standards and brand attributes.
- Maintain a clean and organized selling area, replenishes stock as needed.
- Follow cash handling procedures (including counting cash, checks, charges, etc. and completing settlement forms).
- Suggest items and quantities for re-order.
- Ability to assist with inventory and receiving product
- Adhering to all company policies, procedures and business ethic codes
- Other duties as assigned Knowledge, Skills and Abilities
- A strong basic understanding of all tennis related retail products required
- Ability to string / service large quantity of racquets daily
- History of working in a tennis specific environment
- Retail cash handling experience
- Excellent customer service skills
- Strong interpersonal skills to deal with business contacts
- Professional appearance and demeanor
- Effective communication skills, both written and oral
- Desire to work collaboratively with colleagues
- Excellent written and verbal communication skills Preferred Skill
- Multi-lingual
- USRSA; Certified Stringer (CS)
- Master Racquet Technician (MRT) Physical Demands and Work Environment
- Ability to lift, move, push and pull equipment or boxes in excess of40lbs.
- Ability to stand for long hours
- Should be able to handle outdoor temperatures for a reasonable period of time.
- Must be able to move around campus which includes gym, turf, fields, etc.
- Ability to work flexible hours to include nights, weekends and holidays is required
