IT Administrator

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Industrial Automation operates across many important industry sectors and is a world leader in supporting customers with motion and fluid control technology.

Role Overview

The IT Site Administrator II will work as a member of the Americas Client Services team and have responsibility to provide customer service and support of the IMI Industrial Automation desktop infrastructure, ERP and application troubleshooting with a primary focus toward supporting the Saline/Rochester Hills sites as well as supporting other sites when required. In addition to desktop support duties this individual may be involved in hardware evaluations and implementing new technologies as well as assisting other team members with the support and first level resolution of issues encountered with the end user operation of software technologies installed on IMI Industrial Automation laptop and desktop hardware.

Key Responsibilities

• Travel is required as the individual will need to provide on-site support for issues encountered at the Saline and Rochester Hills sites. Other sites may require support trips for specific initiatives.
• Assist ERP administrator with repetitive tasks, i.e. new user accounts and permissions, updates, and system training. This includes tier 1 troubleshooting of Epicor ERP application problems and co-ordinating support tickets with Epicor third party support.
• Maintain CAD/CAM systems including software installation, software updates, and troubleshooting.
• Collaborate with Americas client service team to deliver IT projects and develop and implement IT systems and processes.
• Create and manage Active Directory accounts and security groups while adhering to security policies.
• Maintain user accounts, rights, and privileges on desktop and laptops and applications when assigned.
• Guide other business departments with organizing and managing their stored network data.
• Manage adds, changes, and moves for desktops, laptops and phones.
• Act as a front-line interface to the customer, accepting trouble reports and dispatching them to the appropriate system administrators when escalation is necessary.
• Monitor the client services Service-Now ticket queue and manage Desktop, ERP and Application Incidents and requests and adhere to the agreed SLAs for ticket resolution.
• Follow internal procedures for Service Now change, request and incident management, escalation. Close monitoring and action upon new incidents both at the local and other regional locations is expected.
• Proactively manage and monitor the local desktop environment and initiate required corrective actions when issues are identified.
• Troubleshoot hardware and software problems on Windows OS based PCs including mobile devices.
• Address customer support issues as quickly as possible; troubleshoot difficult cases, escalate as required to Tier 2 support teams. Document resolutions and share findings with the rest of the team.
• Ability to compose reports, business correspondence, and procedure manuals if required.
• Manage network printer and print servers. Monitor consumables for replacement.

Critical Competencies for Success

• Excellent analytical and problem-solving skills related to desktop and application platforms.
• A can-do attitude
• Ability to manage time effectively in a fast-paced environment
• Adhere to scheduled shift start time according to the site requirements
• Strong organization, written, oral, and interpersonal communication skills
• Strong working knowledge with Windows 7/10, Active Directory and mobile device operating systems. Windows 11 experience will be beneficial
• Strong working knowledge of network configuration on PCs and mobile devices
• Strong working knowledge of desktop applications in a windows environment
• Experience with MS Office 365, Epicor ERP and Catia CAD software will be very beneficial
• Strong working knowledge of supporting applications and systems in a large company environment aligned with Global Enterprise Standards and procedures.

IMI is an inclusive employer; diversity is very important to us, and we want to receive applications from people from all backgrounds

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you currently being sponsored by a person, school or company?

Experience:

• Operating systems: 3 years (Required)
• Windows: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Ability to Relocate:

• Saline, MI 48176: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $80,000