What are the responsibilities and job description for the IT Service Delivery Administrator position at The Howard Hughes Corporation?
The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that formed the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because it’s not just buildings and places that matter, it’s what you do with them that can change the way people live.
We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization.
About the Role
The Technical Support Engineer will provide end user support for the users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of office server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support.
What You Will Do
- In-person and remote support for all employees’ laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10 / 11 and Apple OS system.
- Respond to all helpdesk tickets as assigned and other regional requests, all while adhering to all SLA requirements.
- Passionate about providing white glove in person executive support.
- Work on documenting all new processes while identifying pain points to develop workflows with IT Manager.
- Have experience supporting AV equipment for presentation and executive guest needs.
- Assist with device provisioning and account administration for all onboarding and offboarding staff requests.
- Ensure proper compliance and infrastructure security processes are followed.
- Adapt to fast-changing tasks that come up and be able to prioritize all requests.
- Assist with relocating computer equipment when necessary.
- Understand basics of LANs, WANs and Wireless Networks.
- Give excellent attention to detail while producing high-quality and accurate work within designated deadlines.
- Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
About You
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Howard Hughes Corporation reserves the right to change or modify job duties as necessary based on business necessity.
NOTICE TO THIRD PARTY AGENCIES
