What are the responsibilities and job description for the ANALYST (DOD Travel Support System) position at Immersion Consulting, LLC?
Description
Welcome to Immersion Consulting, where innovation meets excellence. We are a dynamic and forward-thinking organization dedicated to providing our clients with actionable business solutions that yield sustainable results. Our tested, trusted and seasoned professionals bring decades of executive-level experience in government and private industry. Our team thrives on collaboration, creativity, and a commitment to delivering outstanding results. Join us and be part of a company that values growth, inclusivity, and making a positive impact.
We are seeking a highly motivated and skilled DOD Travel Systems Support Analyst to join our team. In this role, you will be responsible for Participating in DTS functional Requirements Analysis & Management and operational sustainment activities. The ideal candidate will have a strong background in Sabre and Worldspan reservations systems, government travel policy, a passion for client customer service, and a drive to excel in a fast-paced environment. This position offers an exciting opportunity to contribute to Immersion’s growth in the travel industry.
As an Analyst you will be growing your analytical skills, maintain high motivation, desiring autonomy and empowerment to manage self through engagement delivery.
- High aptitude for learning while taking direction
- Organization and comfort balancing multiple tasks and responsibilities.
- Ability to exercise professional judgment on engagements by providing proactive solutions and recommendations.
- Collaborate to deliver components of client engagements following peer review.
- Professionals will focus on client specific tasks that are at the core of the engagement by delivering products day to day.
Requirements
- Proficient with GDS Sabre and Worldspan reservation systems to include fare rules and booking and ticketing practices
- Ability to conduct research on reservations booked through the GDS and other online booking tools.
- Familiarity with Fly America Act and other federal government booking practices and policies
- Participate in DTS functional Requirements Analysis & Management and operational sustainment activities. As the functional business owner of DTS, DTMO oversees and facilitates the change management process for DTS functional requirements in coordination with the Program Management Office (PMO)-DTS at DMDC.
- DTMO determines any necessary enhancements to DTS; reviews and provides concurrence on system level requirements and design; coordinates consensus on new requirements for DTS through the DoD Components; obtains approval and prioritization from the Defense Travel Advisory Panel (DTAP)
- Coordinates the implementation schedule with PMO-DTS and conducts testing prior to implementation. The contractor shall support the following activities.
- Analyze trends in reported issues and provide recommendations for resolution.
- Provide support requirements management with planning and analysis through participation in lifecycle milestone activities, assisting the Government with requirements development, design, reviews, functional testing, user acceptance testing, and post-implementation verification.
- Bachelor's degree or equivalent in a relevant field or experience with professional certifications.
- Two or more years of progressive experience with degree. Degree can be substituted with experience.
- Travel as required.
